Field Service Specialist II – LC/LC-MS Expert

Embedded Shishya; Chapel Hill (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Waters Corporation's Field Services Organization seeks a technically adept Field Service Specialist to install, maintain and troubleshoot Waters' LC, LC/MS, HPLC/UPLC and SFC systems at customer sites across the Raleigh to Wilmington region.

You will build strong customer relationships, deliver on-site training, ensure regulatory compliance, and collaborate with Sales to identify service contract opportunities while traveling as needed.

Qualifications

• BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation (Waters product suite preferred).
• Valid Driver's License in good standing is mandatory.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Run service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Skills

Customer focus

Communication

Written communication

Time management

Analytical thinking

Problem solving

Education

BS/BA in Chemistry or Biology or related science

Tools

CDS

SDMS

LIM

ELN

Job description

Waters Corporation's Field Services Organization seeks a technically adept Field Service Specialist to install, maintain and troubleshoot Waters' LC, LC/MS, HPLC/UPLC and SFC systems at customer sites across the Raleigh to Wilmington region.

You will build strong customer relationships, deliver on-site training, ensure regulatory compliance, and collaborate with Sales to identify service contract opportunities while traveling as needed.