Field Service Specialist

TA Instruments; Newark (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

TA Instruments is seeking a Field Service Specialist to provide technical expertise on its product suite across various industries including pharmaceutical and environmental. The role involves customer service, instrument installation, troubleshooting, and documentation of service activities. Ideal candidates will have an Associate's Degree in a science-related field and at least 2 years of relevant experience.

Qualifications

• 2+ years experience with scientific instrumentation, preferably TA Instruments products.
• Ability to perform effective system-level troubleshooting.

Responsibilities

• Provides customer service, training, and troubleshoots customer problems.
• Repairs, installs, and calibrates instruments for optimal performance.
• Prepares reports and documentation of service activities.

Skills

Customer focus

Interpersonal savvy

Integrity

Time management

Analytical mindset

Communication

Education

Associate's Degree in Chemistry, Engineering, Biology, or related field

Bachelor's Degree preferred

Job description

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TA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite.

As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring TA Instruments' legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, and DMA) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renown Field Service Organization in the New Jersey service region.

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
• Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
  
  

Education

• Associates Degree in Chemistry, Engineering, Biology, or other science related field
• Bachelors Degree preferred
  

Experience

• 2+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
• Ability to perform effective system level troubleshooting
  
  

Competencies

• Must possess a strong customer focus
• Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
• Personal sense of integrity and trust; ethical practice
• Must be independent and able to make decisions
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills
  
  

Travel

• A clean driving license and a valid passport will be required
• This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required
  
  

It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, p regnancy, genetic information or any other factor prohibited by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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