Field Service Specialist

Natus Medical; Town of Texas, Dallas (WI, TX); Remote; USD 60,000 - 95,000; Full time

Job summary

An innovative company is seeking a Field Service Specialist to support neurodiagnostic devices, ensuring optimal patient care. This role involves installing, maintaining, and training clients on advanced medical systems while traveling extensively within the assigned territory. The ideal candidate will have substantial field service experience, a strong technical background in IT or medical devices, and the ability to build lasting customer relationships. Join a team dedicated to improving patient outcomes and making a real impact in healthcare.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Monthly Auto Allowance

Qualifications

• 5+ years of experience in field service with installations and troubleshooting.
• Strong understanding of network structures and diagnostic tools.

Responsibilities

• Install and maintain neurology systems across North Texas and Oklahoma.
• Troubleshoot hardware and software issues for medical devices.

Skills

Field Service Experience

Troubleshooting

Customer Training

Network Structures

Medical Devices Knowledge

Education

Associate's or Bachelor's Degree in IT or related field

Tools

SQL Server

Windows Server/Client OS

Active Directory

Imaging Tools

Networking Tools

Job description

Field Service Specialist - Neuro Medical Devices

Location: Dallas, TX
Territory: North Texas and Oklahoma
Travel: 100% travel required, Monday-Friday within assigned territory and as needed across the U.S.

Join Natus Medical as a Field Service Specialist and make a difference in patient care by supporting our innovative neurodiagnostic devices. In this role, you'll be responsible for installing, maintaining, training, and servicing our full line of Neurology products. This is a remote position with significant travel and autonomy.

What You'll Do

• Plan, manage, and execute neurology system installations (small to large scale).
• Perform preventative maintenance and on-site service calls for existing equipment.
• Troubleshoot and resolve hardware, software, PC, and network issues.
• Analyze product failures and provide actionable feedback to Engineering and Operations.
• Conduct customer training sessions at client sites and Natus facilities.
• Build strong customer relationships and serve as a technical ambassador for Natus.
• Attend ongoing technical and skills training.

Basic Qualifications

• Associate's degree, Bachelor's degree, or equivalent work experience in IT, medical systems, or a related field.
• 5+ years of field service experience with installations, training, and troubleshooting.
• Strong understanding of network structures and diagnostic tools.
• Prior experience in medical devices or healthcare IT environments.
• Willingness and ability to travel frequently and independently.

Preferred Qualifications

• Microsoft certifications: MCP, MCSE, A+
• Experience with:
  • SQL Server and database administration
  • Windows Server/Client OS, Active Directory, Group Policy
  • Imaging and asset management tools
  • Enterprise antivirus tools
  • Networking and Citrix environments

Other Requirements

• Valid driver's license with clean driving record
• Ability to travel via air without restrictions
• Must meet medical and documentation requirements for customer site access

Compensation & Benefits-

• Vision, dental, and health insurance
• Monthly Auto allowance
• 401(k) with company match
• 7 paid holidays + 2 floating holidays
• 4 weeks PTO (hours accrued)
• Tuition reimbursement assistance program- eligible after one year of employment

At Natus Medical, we are recognized globally for our commitment to advancing the standard of care in neurodiagnostics. Our solutions are used in hospitals, clinics, and laboratories to improve patient outcomes and quality of life.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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