Field Service Specialist

Natus Medical Incorporated; Minneapolis (MN); Remote; USD 54,000 - 71,000; Full time

Job summary

Be part of a growing company that values patient care and support of neurodiagnostic devices as a Field Service Specialist. In this fully remote role with frequent travel, you'll play a key role in installing, servicing, and training customers on cutting-edge medical technologies. Candidates should have a relevant degree and significant experience in field service.

Benefits

Vision, dental, and health insurance

Monthly auto allowance

401(k) with company match

7 paid holidays + 2 floating holidays

4 weeks PTO

Tuition reimbursement assistance

Qualifications

• 5+ years of field service experience with installations, training, and troubleshooting.
• Strong understanding of network structures and diagnostic tools.
• Prior experience in medical devices or healthcare IT environments.

Responsibilities

• Plan, manage, and execute neurology system installations.
• Perform preventative maintenance and on-site service calls.
• Conduct customer training sessions at client sites.

Skills

Field Service Experience

Troubleshooting

Customer Relations

Network Structures

Education

Associate’s or Bachelor’s degree in IT, medical systems, or related field

Tools

Microsoft Certifications (MCP, MCSE, A+)

SQL Server

Windows Server/Client OS

Networking and Citrix environments

Job description

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Field Service Specialist – Neuro Medical Devices

️ Territory: Minnesota, North and South Dakota, Nebraska, NE Wisconsin

Travel: 100% travel required, Monday–Friday within assigned territory and as needed across the U.S.

Join Natus Medical as a Field Service Specialist and make a difference in patient care by supporting our innovative neurodiagnostic devices. In this role, you'll be responsible for installing, maintaining, training, and servicing our full line of Neurology products. This is a remote position with significant travel and autonomy.

What You'll Do

• Plan, manage, and execute neurology system installations (small to large scale).
• Perform preventative maintenance and on-site service calls for existing equipment.
• Troubleshoot and resolve hardware, software, PC, and network issues.
• Analyze product failures and provide actionable feedback to Engineering and Operations.
• Conduct customer training sessions at client sites and Natus facilities.
• Build strong customer relationships and serve as a technical ambassador for Natus.
• Attend ongoing technical and skills training.
  
  

Basic Qualifications

• Associate’s degree, Bachelor’s degree, or equivalent work experience in IT, medical systems, or a related field.
• 5+ years of field service experience with installations, training, and troubleshooting.
• Strong understanding of network structures and diagnostic tools.
• Prior experience in medical devices or healthcare IT environments.
• Willingness and ability to travel frequently and independently.
  
  

Preferred Qualifications

• Microsoft certifications: MCP, MCSE, A+
• Experience with:
• SQL Server and database administration
• Windows Server/Client OS, Active Directory, Group Policy
• Imaging and asset management tools
• Enterprise antivirus tools
• Networking and Citrix environments

Other Requirements

• Valid driver’s license with clean driving record
• Ability to travel via air without restrictions
• Must meet medical and documentation requirements for customer site access
  
  

Compensation & Benefits-

• Vision, dental, and health insurance
• Monthly Auto allowance
• 401(k) with company match
• 7 paid holidays + 2 floating holidays
• 4 weeks PTO (hours accrued)
• Tuition reimbursement assistance program- eligible after one year of employment
  
  

At Natus Medical, we are recognized globally for our commitment to advancing the standard of care in neurodiagnostics. Our solutions are used in hospitals, clinics, and laboratories to improve patient outcomes and quality of life.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

#natus #natusneuro #natuscareers #Remote #Remotejobs #Careers #fieldservice #Minnesotajobs #Wisconsinjobs #Nebraskajobs #INDNATUS

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care and Medical Equipment Manufacturing

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