Field Service Specialist

Natus Medical Incorporated; Dallas (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Specialist, where you will play a crucial role in enhancing patient care through innovative neurodiagnostic devices. This position offers significant travel autonomy while you install, maintain, and train clients on advanced medical technology. With a commitment to excellence, you will build strong customer relationships, ensuring the highest standards of service in the healthcare sector. If you are passionate about technology and patient care, this is an exciting opportunity to make a real difference in the field.

Benefits

Vision, dental, and health insurance

Monthly auto allowance

401(k) with company match

7 paid holidays + 2 floating holidays

4 weeks PTO

Tuition reimbursement assistance

Qualifications

• 5+ years of experience in field service with installations and training.
• Strong understanding of network structures and diagnostic tools.

Responsibilities

• Install and maintain neurodiagnostic devices across North Texas and Oklahoma.
• Troubleshoot hardware and software issues for medical devices.

Skills

Field Service Experience

Troubleshooting Skills

Customer Relationship Management

Network Structures Understanding

Education

Associate’s Degree in IT or related field

Bachelor’s Degree in IT or related field

Tools

SQL Server

Windows Server

Active Directory

Imaging Tools

Job description

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Field Service Specialist – Neuro Medical Devices

Location: Dallas, TX

️ Territory: North Texas and Oklahoma

Travel: 100% travel required, Monday–Friday within assigned territory and as needed across the U.S.

Join Natus Medical as a Field Service Specialist and make a difference in patient care by supporting our innovative neurodiagnostic devices. In this role, you'll be responsible for installing, maintaining, training, and servicing our full line of Neurology products. This is a remote position with significant travel and autonomy.

What You'll Do

• Plan, manage, and execute neurology system installations (small to large scale).
• Perform preventative maintenance and on-site service calls for existing equipment.
• Troubleshoot and resolve hardware, software, PC, and network issues.
• Analyze product failures and provide actionable feedback to Engineering and Operations.
• Conduct customer training sessions at client sites and Natus facilities.
• Build strong customer relationships and serve as a technical ambassador for Natus.
• Attend ongoing technical and skills training.
  
  

Basic Qualifications

• Associate’s degree, Bachelor’s degree, or equivalent work experience in IT, medical systems, or a related field.
• 5+ years of field service experience with installations, training, and troubleshooting.
• Strong understanding of network structures and diagnostic tools.
• Prior experience in medical devices or healthcare IT environments.
• Willingness and ability to travel frequently and independently.
  
  

Preferred Qualifications

• Microsoft certifications: MCP, MCSE, A+
• Experience with:
• SQL Server and database administration
• Windows Server/Client OS, Active Directory, Group Policy
• Imaging and asset management tools
• Enterprise antivirus tools
• Networking and Citrix environments

Other Requirements

• Valid driver’s license with clean driving record
• Ability to travel via air without restrictions
• Must meet medical and documentation requirements for customer site access
  
  

Compensation & Benefits-

• Vision, dental, and health insurance
• Monthly Auto allowance
• 401(k) with company match
• 7 paid holidays + 2 floating holidays
• 4 weeks PTO (hours accrued)
• Tuition reimbursement assistance program- eligible after one year of employment
  
  

At Natus Medical, we are recognized globally for our commitment to advancing the standard of care in neurodiagnostics. Our solutions are used in hospitals, clinics, and laboratories to improve patient outcomes and quality of life.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

#natus #natusneuro #natuscareers #INDNATUS #Remote #Remotejobs #Careers # NorthTexas #Oklahoma

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Hospitals and Health Care and Medical Equipment Manufacturing

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