Field Service Specialist

Davita Inc.; Minneapolis (MN); Remote; USD 70,000 - 90,000; Full time

Job summary

Join a reputable company as a Field Service Specialist, where you will impact patient care by supporting neurodiagnostic devices across multiple states. This role involves significant travel, a strong focus on installation and troubleshooting, and requires experience in medical technology. With a commitment to excellence, you’ll work autonomously while fostering relationships with clients and ensuring top-quality service.

Benefits

Vision, dental, and health insurance

Monthly auto allowance

401(k) with company match

7 paid holidays + 2 floating holidays

4 weeks PTO (hours accrued)

Tuition reimbursement assistance (after one year)

Qualifications

• 5+ years field service experience required.
• Strong understanding of diagnostic tools and network structures.
• Willingness to travel frequently.

Responsibilities

• Install, service, and train on neurology products.
• Perform preventive maintenance and troubleshoot issues.
• Provide customer training at various sites.

Skills

Field service experience

Troubleshooting

Customer relationship management

Network structures

Training

Education

Associate's or Bachelor's degree in IT, medical systems, or related field

Tools

SQL Server

Windows Server/Client OS

Active Directory

Job description

Field Service Specialist - Neuro Medical Devices Territory: Minnesota, North and South Dakota, Nebraska, NE Wisconsin Travel: 100% travel required, Monday-Friday within assigned territory and as needed across the U.S.

Join Natus Medical as a Field Service Specialist and make a difference in patient care by supporting our innovative neurodiagnostic devices. In this role, you'll be responsible for installing, maintaining, training, and servicing our full line of Neurology products. This is a remote position with significant travel and autonomy.

What You'll Do

• Plan, manage, and execute neurology system installations (small to large scale).
• Perform preventative maintenance and on-site service calls for existing equipment.
• Troubleshoot and resolve hardware, software, PC, and network issues.
• Analyze product failures and provide actionable feedback to Engineering and Operations.
• Conduct customer training sessions at client sites and Natus facilities.
• Build strong customer relationships and serve as a technical ambassador for Natus.
• Attend ongoing technical and skills training.

Basic Qualifications

• Associate's degree, Bachelor's degree, or equivalent work experience in IT, medical systems, or a related field.
• 5+ years of field service experience with installations, training, and troubleshooting.
• Strong understanding of network structures and diagnostic tools.
• Prior experience in medical devices or healthcare IT environments.
• Willingness and ability to travel frequently and independently.

Preferred Qualifications

• Microsoft certifications: MCP, MCSE, A+
• Experience with:
  • SQL Server and database administration
  • Windows Server/Client OS, Active Directory, Group Policy
  • Imaging and asset management tools
  • Enterprise antivirus tools
  • Networking and Citrix environments

Other Requirements

• Valid driver's license with clean driving record
• Ability to travel via air without restrictions
• Must meet medical and documentation requirements for customer site access

Compensation & Benefits-

• Vision, dental, and health insurance
• Monthly Auto allowance
• 401(k) with company match
• 7 paid holidays + 2 floating holidays
• 4 weeks PTO (hours accrued)
• Tuition reimbursement assistance program- eligible after one year of employment

At Natus Medical, we are recognized globally for our commitment to advancing the standard of care in neurodiagnostics. Our solutions are used in hospitals, clinics, and laboratories to improve patient outcomes and quality of life.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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