Field Service Specialist

Korn Ferry; Minneapolis (MN); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

Vehicle allowance

Sign-on bonus

Job summary

Korn Ferry Military has partnered with our client in Minneapolis, MN to fill a Field Service Specialist role. The job involves a higher travel requirement (~20% regional, overnight) and requires an Electro-Mechanical background with strong electrical/electronic fundamentals.

The position includes a compensation range of $61,000–$65,000 plus overtime, vehicle allowance, and a $5,000 sign-on bonus. 20% overnight travel and field-based customer service are core to the role.

Qualifications

• US military experience required (4+ years).
• Electrical or electronic background with solid fundamentals.
• 2- or 4-year college degree, technical school degree, or related experience.
• Proficiency with multimeters and basic IT concepts (IP addresses, servers, routers, switches).
• Ramsey Test will be required (mechanical knowledge).

Responsibilities

• Be an integral part of the client’s customer-focused model with strong customer service.
• Deliver exemplary field service to customers.
• Service all company systems following field procedures.
• Troubleshoot and repair commercial system installations.
• Coordinate with on-site contractors and facility managers for proper installation.
• Focus on lifecycle product service, troubleshooting, training end-users, and upgrades.
• Work independently from a home office to meet customer needs.

Skills

Electrical background

Electronic background

Customer service

Troubleshooting

Education

US military experience

Electrical/Electronic technical degree

College degree / technical school

Tools

Multimeter

Networking basics (IP/routers/switches)

Job description

* This company is specifically seeking candidates with U.S. military experience (Electro-Mechanical background required) *

Korn Ferry Military has partnered with our client on their search for a Field Service Specialist in Minneapolis MN. This is a higher-travel role (approximately 20% regional, overnight.)

Electrical/Electronics background required. Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)

Strong Mechanical knowledge highly beneficial, as a multi-craft Ramsey Test will be administered!

Compensation:

$61,000-65,000 + Overtime (pays at 1.5x hourly rate); Vehicle Allowance + $5,000 sign-on bonus.

Travel:

20% overnight regional travel.

What You Will Do

• Be an integral part of company’s customer-focused business model - Strong Customer Service Skills will be required
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all company systems while following field service procedures
• Troubleshoot and repair commercial system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate needs and priorities of customers

Education and Work Experience

• At least 4 years US Military experience required
• Skilled Technician with an Electrical or Electronic background. Electronic fundamentals are a MUST.
• 2 or 4 year college degree, technical school degree, or related experience
• Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)
• A multi-craft Ramsey Test (technical test) will be required (covers Mechanical knowledge as well.)