Field Service Specialist

Korn Ferry; Charlotte (NC); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

Vehicle Allowance

$5,000 sign-on bonus

Job summary

A leading recruiting firm is searching for a Field Service Specialist in Charlotte, NC. This role requires a strong electrical or electronic background and at least 4 years of US military experience. The candidate should possess customer service skills and knowledge of multimeters, IT fundamentals, and mechanical concepts. The position involves delivering onsite service and troubleshooting commercial systems, with approximately 20% overnight travel. Compensation includes a salary of $61,000-$65,000 plus overtime and a sign-on bonus.

Qualifications

• At least 4 years US Military experience required.
• Electronic fundamentals are a MUST.
• A multi-craft Ramsey Test will be required.

Responsibilities

• Be an integral part of the company’s customer-focused business model.
• Deliver exemplary customer service to customers in the field.
• Troubleshoot and repair commercial system installations.
• Work independently from your home office.

Skills

Customer Service Skills

Electrical or Electronic background

Knowledge of multimeters

IT knowledge (IP addresses, servers, routers, switches)

Mechanical knowledge

Education

2 or 4 year college degree or technical school degree

Job description

* This company is specifically seeking candidates with U.S. military experience (Electro-Mechanical background required) *

Korn Ferry Military has partnered with our client on their search for a Field Service Specialist in Charlotte NC. This is a higher-travel role (approximately 20% regional, overnight.)

Electrical/Electronics background required. Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)

Strong Mechanical knowledge highly beneficial, as a multi-craft Ramsey Test will be administered!

Compensation

$61,000-65,000 + Overtime (pays at 1.5x hourly rate); Vehicle Allowance + $5,000 sign-on bonus

Travel

20% overnight regional travel.

What You Will Do

• Be an integral part of company’s customer-focused business model - Strong Customer Service Skills will be required
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all company systems while following field service procedures
• Troubleshoot and repair commercial system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate needs and priorities of customers

Education and Work Experience

• At least 4 years US Military experience required
• Skilled Technician with an Electrical or Electronic background. Electronic fundamentals are a MUST.
• 2 or 4 year college degree, technical school degree, or related experience
• Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)
• A multi-craft Ramsey Test (technical test) will be required (covers Mechanical knowledge as well.)