Field Service Specialist

Korn Ferry; Philadelphia (Philadelphia County); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

Vehicle Allowance

$5,000 sign-on bonus

Job summary

Korn Ferry seeks a Field Service Specialist in Philadelphia, PA, requiring Active Duty U.S. military experience and a strong electrical/electronics background. This position involves delivering customer service, troubleshooting, and servicing company systems, with approximately 20% overnight travel.

A high level of mechanical knowledge is beneficial, and candidates must have experience with multimeters and IT fundamentals. The compensation ranges from $61,000 to $65,000, plus overtime, vehicle allowance, and a $5,000 sign-on bonus.

Qualifications

• At least 4 years Active Duty US Military experience required.
• Skilled Technician with an Electrical or Electronic background.
• Use/knowledge of multimeters & basic IT knowledge required.

Responsibilities

• Deliver exemplary customer service to customers in the field.
• Troubleshoot and repair commercial system installations.
• Work independently from your home office.

Skills

Customer Service Skills

Electrical Fundamentals

Mechanical Knowledge

IT Knowledge

Education

2 or 4 year college degree or technical school degree

Tools

Multimeters

Job description

Active Duty U.S. military experience required (Electro-Mechanical background required).

Korn Ferry Military has partnered with our client on their search for a Field Service Specialist in Philadelphia PA. This is a higher-travel role (approximately 20% regional, overnight).

Electrical/Electronics background required. Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)

Strong Mechanical knowledge highly beneficial, as a multi-craft Ramsey Test will be administered.

Compensation

$61,000-65,000 + Overtime (pays at 1.5x hourly rate); Vehicle Allowance + $5,000 sign-on bonus

Travel

20% overnight regional travel.

What You Will Do

• Strong Customer Service Skills will be required
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all company systems while following field service procedures
• Troubleshoot and repair commercial system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate needs and priorities of customers

Education and Work Experience

• At least 4 years Active Duty US Military experience required
• Skilled Technician with an Electrical or Electronic background. Electronic fundamentals are a MUST.
• 2 or 4 year college degree, technical school degree, or related experience
• Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)
• A multi-craft Ramsey Test (technical test) will be required (covers Mechanical knowledge as well.)