Field Service Expert II

Voith GmbH Group; Pennsylvania; Remote; EUR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Expert II to join their team. This role offers the chance to work directly with customers, providing essential support and technical solutions for Voith Marine products. With a focus on safety and quality service, you will build long-term relationships while managing projects and performing maintenance tasks. The position includes opportunities for international travel and a flexible work-life balance, making it an exciting opportunity for those passionate about marine technology and customer satisfaction. If you thrive in a dynamic environment and have a strong mechanical background, this is the perfect role for you.

Benefits

Flexibility with Work/Life Balance

Competitive Compensation and Benefits Package

401K with Generous Company Match

Qualifications

• 5+ years of marine industry experience with strong mechanical skills.
• Ability to supervise mechanical projects and maintain customer relationships.

Responsibilities

• Inspect, troubleshoot, and maintain Voith Marine products.
• Lead projects ensuring safety standards and service timelines.
• Provide customer support and document service analysis.

Skills

Marine Mechanical Power Transmission

Shipboard or Maritime Experience

Supervisory Skills

Organizational Skills

Communication Skills

Technical Manual Reading

MS-Office Proficiency

Education

Two-Year College/Technical School Degree

Job description

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Field Service Expert II
Remote, Travel Required

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match

Candidates for this position should be located within an hour of a major International Airport.

Summary:

The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long term trustful relationship with customers where the technical solutions are provided to meet customer business needs.

Responsibilities:

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine products, including but not limited to Voith Schneider Propeller, Inline thruster, linear jets.
• Perform dock trial and sea trials upon completion of work.
• Execute and lead task with great level of Safety standards.
• Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use.
• Act as the project manager of the entire job in order to secure the service timeline.
• Provide customer support to operators via in person, phone and/or email.
• Work as part of product group team to achieve/exceed service objectives.
• Provide documented service analysis and reports on both preventative maintenance and failure situations.
• Complete special projects as assigned by the Service Manager.
• Some international travel outside of North America.
• Promote after-sales business, as upgrades, maintenance programs.

Qualifications:

• Significant marine mechanical power transmission experience.
• Shipboard or Maritime experience.
• Ability to assume supervisory role of mechanical projects and direct assistance.
• Strong organizational skills to prioritize multiple tasks.
• Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
• Ability to build and maintain successful working relationships with customers.
• USCG – United States Coast Guard License preferred.
• Ability to read and understand technical manuals and drawings.
• Two year college/technical school degree.
• At least five years of experience working in the Marine Industry.
• Fully fluent in English with very good communication skills. Knowledge of Spanish is an asset.
• Good knowledge of MS-Office.

This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.