Field Service Specialist (m/f/d) Cardiac Ablation Solutions

Medtronic; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare technology seeks a Field Service Specialist to serve as the primary technical liaison for customers. The role requires technical assessments, installations, and maintenance of specialized equipment with a focus on supporting clinical teams across Western Europe. Candidates should possess a degree in biomedical engineering and have prior experience in medical devices, ideally in Electrophysiology.

Benefits

Flexible Benefits Package

Competitive Salary

Qualifications

• Around 5 years’ experience in field engineering maintenance in medical devices or highly regulated environments.
• Flexibility to travel frequently.
• Experience in Electrophysiology/Cath Labs is highly desirable.

Responsibilities

• Perform site assessments, installations, and maintenance of Affera equipment.
• Maintain technical records as per regulatory requirements.
• Participate in the development of technical training for distributors and agents.

Skills

Troubleshooting

Technical Diagnosis

Bilingual (German and English)

Education

Degree in Biomedical Engineering or similar

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.

The Field Service Specialist is the primary technical liaison for Medtronic CAS customers. He/She is also a technical support avenue for the CAS Clinical Field and Sales team. He/She will be completely responsible for the technical assessment, installation, support, servicing, and maintenance of the Affera mapping and ablation equipment. He/She will interface closely with the Field Service team and the Sales team to coordinate resources to best satisfy sites and with Quality, Production and Engineering to feedback technical information about our products learned in the field. The region of responsibility will be Western Europe with the focus on Germany.

This role will cover Germany, but also other European markets, and is a remote role. This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time.

There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement to fill the open position.

Responsibilities may include the following and other duties may be assigned:

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.
• Maintain and submit technical records as per regulatory requirements.
• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams.
• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base.
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production.

Required Knowledge and Experience:

• Technical education, such as a degree in biomedical engineering, or similar background
• Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable)
• Ability to troubleshoot problems and technically diagnose medical equipment
• Flexibility to travel frequently – the majority of the role will be traveling
• A strong working knowledge in German and English

The ability to communicate in other EU languages is a definite asset. Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here