Field Service Specialist I

Texas Health Resources; Arlington (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Field Service Specialist I, where you will provide exceptional technical support in a collaborative and innovative environment. This role offers the opportunity to work with cutting-edge technology while supporting a diverse range of users. You'll be part of a supportive team that values growth and development, ensuring that you can advance your career while making a positive impact on the community. If you are passionate about customer service and technology, this position is perfect for you!

Benefits

401k

PTO

Medical insurance

Dental insurance

Paid Parental Leave

Tuition reimbursement

Student loan forgiveness

Qualifications

• 1+ year of experience in technical support or customer service role.
• Understanding of Microsoft networking environments is essential.

Responsibilities

• Provide timely in-person and virtual support for service requests.
• Deliver exceptional customer service and build relationships.
• Participate in on-call rotation and respond promptly to support calls.

Skills

Customer service management

Project management

Microsoft networking environments

Strong communication skills

Vendor performance management

Education

High School Diploma or Equivalent

Associate's Degree in Computer Science

Job description

Field Service Specialist I – IT Field Services

Bring your passion to Texas Health so we are Better + Together

Work Location and Hours

Work location: Texas Health Resources, 612 East Lamar Blvd, Arlington, TX 76011

Work hours: Full Time Days (8:00 am – 5:00 pm, Monday through Friday) for 40 hrs/week. Includes on-call rotation.

IT Field Services Highlights

• Opportunities to learn and grow your career
• Innovative, collaborative, and fast-paced environment
• Join an inclusive and supportive team
• Work with the latest technology in a hands-on environment
• Collaborate cross-functionally with other departments

Qualifications

Education

• High School Diploma or Equivalent (Required)
• Associate's Degree in Computer Science, Information Systems, Business, or related field (Preferred)

Experience

• At least 1 year of experience in a computer-related technical support or customer service role (Required)

Skills

• Customer service management, project management
• Understanding of Microsoft networking environments
• Strong communication skills (written and verbal)
• Ability to liaise with end users, IS staff, managers, vendors, and management
• Experience managing vendor performance to SLAs

Responsibilities

• Provide timely in-person and virtual support for field service requests and incidents. Log all interactions accurately in the ITS ticketing system.
• Deliver exceptional customer service, offering educational feedback and building relationships.
• Utilize tools and processes effectively, seeking continuous improvement.
• Participate in on-call rotation and respond promptly to support calls or pages.

Additional Perks

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan forgiveness, and more.
• Supportive team environment with growth opportunities.
• Learn more about our culture and benefits here.

Questions?

Feel free to email us at [e-mail].

Texas Health requires a resume for applications. We are an Equal Opportunity Employer.