Field Service Specialist

Lake Business Products

Cleveland (OH)

Remote

USD 45,000 - 52,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Life insurance

On-the-job training

Paid time off

Vision insurance

Opportunities for advancement

Job summary

A family-owned tech company in Cleveland seeks a Field Service Specialist to provide technical support and exceptional customer service. The role involves troubleshooting and maintaining equipment and requires strong communication skills and computer proficiency. This is a full-time position with various benefits, including health insurance and opportunities for advancement. The candidate must be willing to travel to customer locations.

Qualifications

Must possess computer and networking skills.
Must have reliable auto and be willing to drive to customer locations.
Proficient in installation processes or ability to learn through manuals.

Responsibilities

Resolve all problem equipment in an assigned territory.
Inspect, program and clean equipment.
Maintain a clean and organized car inventory of parts.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Computer proficiency

Attention to detail

Organizational skills

Ability to learn

Job description

Role Description

Lake Business Products is a family‑owned and operated company that provides cyber security solutions, IT services, workflow solutions, managed network services, managed print services, document storage and management, and a variety of Canon and HP products. We are committed to delivering the best quality, most cost‑efficient, and reliable business products and solutions to our customers while supporting our community. Our mission is to build successful relationships through quality document technology and services, exceeding the expectations of our clients, employees, partners, and community.

This is a full‑time remote role for a Field Service Specialist at Lake Business Products. The Field Service Specialist will be responsible for providing technical support, troubleshooting, and field service to our clients. They will also focus on delivering exceptional customer service and maintaining strong communication with all stakeholders.

Pay

$45,000.00 – $52,000.00 per year

Duties and Responsibilities

Main job responsibility is to resolve all problem equipment in an assigned territory in an expedient manner.
Must properly inspect, program and clean equipment.
Responsible for car inventory, keeping it stocked and up to date with regularly needed parts.
Responsible for tracking daily mileage and properly documenting calls.
Responsible for meeting industry benchmarks on call efficiency, etc.
Must have reliable auto and be willing to drive to and from customer locations.
WILL TRAIN THE RIGHT PERSON THAT POSSESSES COMPUTER AND NETWORKING SKILLS.
Must be technologically savvy; computer proficiency is a must.
Works well with other people.
Works quickly to resolve problem equipment and reduce service related costs.
Has ability and desire to learn new job‑related information.
Displays professional conduct, along with excellent communication skills.
Perform a variety of tasks, often changing assignments on short notice.
Maintains attention to detail.
Proficient in installation processes or ability to learn and understand through manuals and written instruction.
Must be able to lift up to 40 lbs.
Maintain a clean and organized car inventory of parts.