Field Service/IT Tech

Blue Technologies; Cleveland (OH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company…

Life and short-term disability

HSA with annual company contribution

Paid time off

Job summary

Blue Technologies is seeking an entry level or experienced Field Service Engineer/IT Tech to service counties around Cleveland, OH. You will travel to customer sites to install, configure and support multi-brand devices and software, while assisting the sales team on technical aspects.

Ideal candidates have a certificate or degree in electronics or networking and solid communication skills. A valid driver’s license and reliable transportation are a must for this hands-on role with growth

Qualifications

• Certificate or degree in electronics or networking is a plus.
• Must have reliable transportation and a good driving record.
• Willingness to travel multi-county territory and work on site.
• Strong communication skills and customer interaction required.

Responsibilities

• Install, connect, and support Konica Minolta, Lexmark and HP devices at customer sites.
• Install and support value-added software solutions.
• Assist in monitoring and maintaining in-house network, workstations and devices.
• Support the sales team on technical aspects of products.

Skills

Microsoft Servers

Workstation OS

Software installation

Troubleshooting

Networking protocols

Customer service

Macintosh experience

Education

Electronic or networking technology certificate/degree

Tools

Network+ Certification

A+ Certification

HP printer certification

Lexmark printer certification

Microsoft Certification

Job description

Field Service/IT Tech

Department: Service

Employment Type: Full Time

Location: Cleveland, Ohio

Reporting To: hiring manager

Compensation: $18.00 - $19.00 / hour

Description

Blue Technologies Inc. is seeking an entry level or experienced candidates for our expanding I.T. staff for the position of Field Service Engineer/IT Tech, servicing Lake, Geauga and Ashtabula counties. The candidate will have strong electrical/mechanical aptitude, reliable transportation, a good driving record and the ability to communicate with others. A certificate or degree in electronic or networking technology is a plus.

This is a hands‑on position in a technology-based industry that provides for continuous learning and growth, a positive work environment, and customer interaction. You will travel a multi-county territory for on‑site installation, service and support of our various products and software.

Key Responsibilities

• Installation, connectivity and support of our Konica Minolta, Lexmark and HP multifunction devices in our customer’s environments.
• Installation and support of our value-added software solutions.
• Assistance in monitoring and maintaining our in‑house network, workstations and devices.

Assisting our sales department in the technical sales aspect of our products.

Skills, Knowledge and Expertise

• Hands‑on experience working with Microsoft Servers and workstation Operating Systems.
• Software installation and troubleshooting
• Knowledge of network, Internet and EMAIL protocols
• PC and Server troubleshooting and repair.
• Previous proven experience in customer service. Macintosh experience a plus.
• ADDITIONAL: Network +, A+, HP or Lexmark printer certifications as well as Microsoft Certifications are preferred for this position.

Benefits

• Blue Technologies offers a comprehensive benefits package to support our employees and their families, including:
• Medical, dental, and vision insurance
• Life and short-term disability insurance
• 401(k) retirement plan with company match
• Health Savings Account (HSA) with annual company contribution
• Flexible Spending Account (FSA)
• Paid time off
• Employee Assistance Program (EAP
• Employee discounts
• Tuition reimbursement for eligible educational expenses