Field Service Shop Manager: Lead Techs & Customer Wins

Foley Equipment; Topeka (KS); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

401(k) with matching

Full insurance benefits

Holiday PTO and Parental Leave

Job summary

Foley Equipment in Topeka, KS is seeking an EPG Shop Manager to lead the field service department, schedule work, communicate with customers, and direct technicians in the shop. Your focus will be on delivering superior customer service and fostering a productive work environment.

You will ensure safety, coordinate repairs, provide status updates, and ensure technicians have training and tools. Travel for training or to assist at other locations is required.

Qualifications

• Previous employee management
• Excellent communication and customer service experience
• Experience with generators
• Electrical knowledge
• Experience working in a service department

Responsibilities

• Ensure work is performed safely
• Develop schedule to meet customer needs
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have necessary training and tools
• Review work orders and their status
• Travel is required for training and/or to assist at other locations.

Skills

Employee management

Customer service

Generators

Electrical knowledge

Service department experience

Job description

Foley Equipment in Topeka, KS is seeking an EPG Shop Manager to lead the field service department, schedule work, communicate with customers, and direct technicians in the shop. Your focus will be on delivering superior customer service and fostering a productive work environment.

You will ensure safety, coordinate repairs, provide status updates, and ensure technicians have training and tools. Travel for training or to assist at other locations is required.