Field Service Scheduler & Customer Success Lead

Barry-Wehmiller Companies Inc.; Baltimore (MD); Sur place; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Résumé du poste

BW Papersystems, part of the Barry-Wehmiller Group, is seeking a Field Service Coordinator in Baltimore, MD to manage technician schedules for installations, repairs and maintenance while building strong customer relationships and ensuring timely follow-up.

This role requires a High School Diploma or equivalent, strong Microsoft Office skills, and excellent communication and organizational abilities. Competitive hourly pay and benefits start day one.

Qualifications

• High School Diploma or Equivalent; experience with Microsoft Suite required.
• Strong communication and interpersonal skills; capable of problem solving.
• Superior customer service and organizational abilities in a fast-paced environment.

Responsabilités

• Coordinate customer site visits with customers and internal support for timely resource allocation.
• Determine optimal resource allocation for service trips based on problem description and location.
• Foster positive customer relationships focusing on satisfaction and retention.
• Plan shipments using shipping schedules and orders for efficient delivery.
• Identify quality issues and implement corrective measures to prevent recurrence.
• Review work orders for accuracy and completeness; adjust as required.
• Consult supervisors for complex issues; pursue continuous improvement opportunities.
• Engage customers to promote preventative maintenance services.
• Maintain database of field service team availability, location, and skills.

Connaissances

High School Diploma or Equivalent

Microsoft Suite

Excellent communication

Customer service

Organizational skills

Formation

High School Diploma or Equivalent

Outils

Microsoft Suite

Description du poste

BW Papersystems, part of the Barry-Wehmiller Group, is seeking a Field Service Coordinator in Baltimore, MD to manage technician schedules for installations, repairs and maintenance while building strong customer relationships and ensuring timely follow-up.

This role requires a High School Diploma or equivalent, strong Microsoft Office skills, and excellent communication and organizational abilities. Competitive hourly pay and benefits start day one.