Field Service Scheduler & Customer Liaison

Milwaukee Succeeds; Town of Waterford (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life and more

401k with company match

Performance Bonus Plan

PTO and paid holidays

Supportive and inclusive culture

Volunteer time and flex time

Tuition Reimbursement

Collaborative and independent work

Job summary

Avidity Science in Waterford, WI is seeking a Field Service Coordinator to join our Professional Services team. The role acts as the liaison between customers and service technicians, supporting scheduling, invoicing, and service records.

You will manage preventive maintenance and warranty orders, review Salesforce cases, and coordinate travel for technicians. A High School Diploma and at least two years of scheduling experience are required, with proficiency in Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication; able to multi-task in fast-paced environments.
• Minimum of two years' scheduling experience in a service-based industry.
• Proficiency with Word, Excel and Outlook; Salesforce.com and Oracle experience a plus.

Responsibilities

• Provide customer service support for an assigned territory for internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer requirements.
• Process, maintain, manage and schedule all preventive maintenance and warranty orders.
• Process invoices for preventive maintenance and service calls.
• Review and manage all Salesforce.com cases assigned.
• Responsible for closure of the preventive service agreements folders and Oracle sales orders
• Report job status to Supervisor and Manager.
• Coordinate all travel arrangements for technicians.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

High School Diploma

Tools

Salesforce CRM

Oracle

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Avidity Science in Waterford, WI is seeking a Field Service Coordinator to join our Professional Services team. The role acts as the liaison between customers and service technicians, supporting scheduling, invoicing, and service records.

You will manage preventive maintenance and warranty orders, review Salesforce cases, and coordinate travel for technicians. A High School Diploma and at least two years of scheduling experience are required, with proficiency in Word, Excel, and Outlook.