Field Service Coordinator

Avidity Science; Town of Waterford (WI); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness

Hospital indemnity

Job summary

Avidity Science is seeking a Field Service Coordinator in Waterford, WI to act as the key liaison between customers and field technicians. This role supports the Professional Services team in a fast-paced, collaborative environment.

You will coordinate scheduling for technicians, manage preventive maintenance and warranty orders, and assist with invoicing and case work in Salesforce.com. A strong emphasis on communication and organization is essential.

Qualifications

• High School Diploma or equivalent.
• Able to communicate clearly both verbally and in writing.
• Minimum of two years’ scheduling experience in a service-based industry.
• Proficiency with Word, Excel and Outlook.
• Experience with Salesforce.com and Oracle is a plus.

Responsibilities

• Provide customer service support for an assigned territory for internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer requirements.
• Process and schedule all preventive maintenance and warranty orders.
• Process invoices for preventive maintenance and service calls.
• Review and manage all Salesforce.com cases assigned.
• Close preventive service agreements folders and Oracle sales orders as required.
• Report job status to Supervisor and Manager.
• Coordinate all travel arrangements for technicians.

Skills

Communication

Multitasking

Scheduling experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Salesforce.com

Oracle

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Salesforce.com

Oracle

Job description

Position Overview

We are seeking a detail-oriented and professional Field Service Coordinator to join our Professional Services team. If you are seeking a fast-paced, collaborative opportunity to be the liaison between our customers and professional services technicians then this might be the right position for you!

Job Title

Field Service Coordinator

Location

Waterford, WI (hybrid)

Key Job Responsibilities

• Provide customer service support for an assigned territory for Avidity Science internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer requirements for service.
• Process, maintain, manage and schedule all preventive maintenance and warranty orders.
• Process invoices for preventive maintenance and service calls.
• Review and manage all Salesforce.com cases assigned.
• Responsible for closure of the preventive service agreements folders and Oracle sales orders
• Report job status to Supervisor and Manager.
• Coordinate all travel arrangements for technicians.

Qualifications

• High School Diploma or equivalent
• Ability to effectively communicate both verbally and in written format, multi-task in a fast-paced environment and manage commitments.
• Minimum of two years' experience in scheduling in a service-based industry.
• Proficiency with Microsoft Word, Excel and Outlook required.
• Experience with Salesforce.com and Oracle is a plus.

What We Offer

• Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
• 401k with company match
• Performance Bonus Plan
• PTO and paid holidays
• Supportive and Inclusive work culture
• Community Involvement, Paid volunteer time and Flextime
• Tuition Reimbursement
• Balance of a collaborative & independent work environment

About Us

For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values

Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.