Field Service Coordinator

Milwaukee Succeeds; Town of Waterford (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life and more

401k with company match

Performance Bonus Plan

PTO and paid holidays

Supportive and inclusive culture

Volunteer time and flex time

Tuition Reimbursement

Collaborative and independent work

Job summary

Avidity Science in Waterford, WI is seeking a Field Service Coordinator to join our Professional Services team. The role acts as the liaison between customers and service technicians, supporting scheduling, invoicing, and service records.

You will manage preventive maintenance and warranty orders, review Salesforce cases, and coordinate travel for technicians. A High School Diploma and at least two years of scheduling experience are required, with proficiency in Word, Excel, and Outlook.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication; able to multi-task in fast-paced environments.
• Minimum of two years' scheduling experience in a service-based industry.
• Proficiency with Word, Excel and Outlook; Salesforce.com and Oracle experience a plus.

Responsibilities

• Provide customer service support for an assigned territory for internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer requirements.
• Process, maintain, manage and schedule all preventive maintenance and warranty orders.
• Process invoices for preventive maintenance and service calls.
• Review and manage all Salesforce.com cases assigned.
• Responsible for closure of the preventive service agreements folders and Oracle sales orders
• Report job status to Supervisor and Manager.
• Coordinate all travel arrangements for technicians.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

High School Diploma

Tools

Salesforce CRM

Oracle

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Position Overview: We are seeking a detail-oriented and professional Field Service Coordinator to join our Professional Services team. If you are seeking a fast-paced, collaborative opportunity to be the liaison between our customers and professional services technicians then this might be the right position for you!

Job Title: Field Service Coordinator

Location: Waterford, WI (hybrid)

Key Job Responsibilities:

• Provide customer service support for an assigned territory for Avidity Science internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer requirements for service.
• Process, maintain, manage and schedule all preventive maintenance and warranty orders.
• Process invoices for preventive maintenance and service calls.
• Review and manage all Salesforce.com cases assigned.
• Responsible for closure of the preventive service agreements folders and Oracle sales orders
• Report job status to Supervisor and Manager.
• Coordinate all travel arrangements for technicians.

Qualifications:

• High School Diploma or equivalent
• Ability to effectively communicate both verbally and in written format, multi-task in a fast-paced environment and manage commitments.
• Minimum of two years' experience in scheduling in a service-based industry.
• Proficiency with Microsoft Word, Excel and Outlook required.
• Experience with Salesforce.com and Oracle is a plus.

What We Offer:

• Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
• 401k with company match
• Performance Bonus Plan
• PTO and paid holidays
• Supportive and Inclusive work culture
• Community Involvement, Paid volunteer time and Flextime
• Tuition Reimbursement
• Balance of a collaborative & independent work environment

About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.