Field Service Representative SME GEOINT

Ascension Federal Services Inc.; Honolulu (HI); On-site; USD 85,000 - 125,000; Full time

Job summary

Ascension Federal Services, Inc. seeks a GEOINT IT support professional to provide on-site end-user assistance for GEOINT workstations and applications in Honolulu, HI.

Responsibilities include troubleshooting hardware, OS, and network issues, coordinating with enterprise support, and maintaining secure configurations and detailed incident records. The role requires TS/SCI clearance with SCI access per customer rules and potential travel.

Qualifications

• 5+ years in user and field support with independent problem solving.
• Bachelor’s degree or equivalent experience; ITIL Foundation and CompTIA Security+ certifications.
• Final Top Secret clearance required; TS/SCI mission with SCI access per customer rules.
• On-site assignment with potential shift, weekend, on-call and travel support.

Responsibilities

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, OS, hardware, and local connectivity issues; coordinate with Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Skills

GEOINT IT support

Independent problem solving

On-site troubleshooting

Team coordination

Education

Bachelor's degree or equivalent

Tools

SOCET GXP

Job description

Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide on-site GEOINT IT support in Honolulu, Hawaii, connecting local users with the enterprise support team.

Responsibilities

Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.

Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.

Maintain secure system configurations, equipment accountability, and detailed incident and repair records.

Install and test equipment and software, coordinate vendor repairs, and train users.

Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Required qualifications

5+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands‑on support experience and the ability to work independently on advanced user problems.

Required certifications: ITIL Foundation and CompTIA Security+.

Security and assignment requirements

Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing-environment training requirements before performance/privileged access.

On‑site assignment; shift, weekend, on‑call, and travel support may be required. Employment is contingent on contract award and position authorization.