Field Service Representative - Power/Electrical

Schneider Electric; Troy (MI); Remote; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Representatives to join their dynamic team. In this home-based role, you will collaborate with customers and partners to install, troubleshoot, and maintain electrical distribution equipment, ensuring optimal performance in critical facilities. With comprehensive training and flexible work arrangements, this position offers you the chance to grow your skills while making a meaningful impact. If you are passionate about problem-solving and customer service, this opportunity is perfect for you!

Benefits

Flexible Work Arrangements

Paid Family Leave

401(k) Match

Well-being Programs

Holidays

Military Leave

Qualifications

• 3-5+ years experience in mechanical or electrical service.
• Proficiency in report writing and presenting technical info.
• Ability to perform calculations and interpret blueprints.

Responsibilities

• Servicing, installing, and repairing customer equipment.
• Performing warranty work and start-up services.
• Providing technical support and conducting on-site audits.

Skills

Electrical Distribution

Problem Solving

Technical Support

Report Writing

Blueprint Interpretation

Education

Vocational Education

Military Training

Experience in Electronics

Tools

Electrical Switchgear

PDUs

BMS Systems

PLCs

HMIs

Drives

Power Monitoring Equipment

Protective Relays

Job description

Job Description

Great people make Schneider Electric a great company.

Schneider’s Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in various environments. They are problem solvers, customer-focused, and passionate about their work. They are the future of Schneider Electric!

We provide all Field Service Representatives with comprehensive product training and training on digital and physical tools. Schneider Electric supplies service vehicles, tools, uniforms, mobile devices, and laptops for daily use.

This is a home-based role with a flexible schedule, guaranteed 40 hours per week (+ overtime).

This position is part of our U.S. Services business, specifically within our Power Services team, focusing on electrical distribution equipment inside critical facilities.

Typical daily responsibilities include:

1. Servicing, installing, and repairing customer equipment.
2. Performing warranty work and start-up services.
3. Starting up and commissioning equipment across our product portfolio.
4. Testing, calibrating, adjusting, and replacing components on customer products.
5. Constructing and testing circuits and equipment using various tools and diagrams.
6. Providing technical support, product training, and conducting on-site audits.

Support may include equipment such as electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, drives, power monitoring equipment, and protective relays. All activities are documented thoroughly.

Additional tasks may involve:

1. Analyzing complex equipment problems and interpreting maintenance manuals.
2. Assisting with design modifications and supporting their installation.
3. Developing and delivering training courses for customers and colleagues.
4. Traveling for training and support at various sites.

Ideal candidates will have:

• Vocational education, military training, or relevant experience in electronics or electrical disciplines.
• 3-5+ years of experience in mechanical, electrical, or power distribution service.
• Proficiency in report writing and presenting technical information.
• Ability to perform calculations and interpret blueprints and electrical diagrams.
• Experience with testing, maintenance, or upgrades of switchgear, transformers, relay protection, or control systems.
• Physical ability to move equipment weighing up to 50 pounds.

What we offer:

Initial training includes two weeks at our state-of-the-art facility in Dallas, TX, with ongoing online training and mentorship. We also offer an inclusive benefits package, flexible work arrangements, paid family leave, 401(k) match, well-being programs, holidays, military leave, and more.

Join us and make an impact! Apply today.