Field Service Representative - Power/Electrical

Schneider Electric USA, Inc in; Green Bay (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to join their team. This role involves collaborating with customers and partners to ensure optimal performance of power distribution and critical infrastructure equipment. The ideal candidate will possess strong problem-solving skills, a solid understanding of electrical principles, and a commitment to safety. With comprehensive training and support, this position offers a unique opportunity to grow within a dynamic environment while making a tangible impact in the field. If you're passionate about customer service and technology, we encourage you to apply!

Benefits

Comprehensive training

Service vehicle

Mobile devices

Laptops for daily use

Tools and uniforms

Qualifications

• 2+ years of experience in field service repair and customer service.
• Ability to read blueprints and schematics.

Responsibilities

• Perform startup, repair, and preventive maintenance on equipment.
• Collaborate with customers and technical support teams.

Skills

Problem-solving

Customer service

AC and DC power principles

Effective communication

Diagnostic tools proficiency

Education

Associate's degree or trade certification

Military training

Tools

Diagnostic tools

Job description

Field Service Representative - Power/Electrical (Finance)

Schneider Electric's Field Service Representatives play a vital role in our organization — collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostics, repairs, and preventive maintenance on equipment from both Schneider Electric and third-party manufacturers across diverse environments. They are problem solvers, customer-focused, passionate about their work, and represent the future of Schneider Electric. Is this you?

We provide comprehensive training on products, digital and physical tools, along with service vehicles, tools, uniforms, mobile devices, and laptops for daily use.

This is a site-based role with occasional nonstandard hours, offering a 40-hour guaranteed workweek plus overtime, primarily at customer sites.

The position is within our U.S. Services division, focusing on power distribution and critical power infrastructure equipment.

Typical daily responsibilities include:

1. Pre-site, startup, repair, preventive maintenance, and field modifications of equipment
2. Problem-solving with customers, electricians, sales partners, technical support, and District Service teams
3. Completing field service reports, expense reports, preventive maintenance, and startup data sheets
4. Collaborating with your manager or regional director to resolve escalated issues
5. Engaging in ongoing training and learning about various products

Additional activities may involve:

1. Traveling regionally or nationally, including overnight trips by vehicle or air
2. Supporting senior technicians and project management on larger system startups
3. Working with larger teams of FSRs and project managers on complex projects
4. Representing the District Service Manager to resolve operational issues

Ideal candidates will have:

• An associate's degree, trade/vocational certification, military training, or similar electrical-related experience
• Ability to read blueprints and schematics
• Solid understanding of AC and DC power principles and components
• At least 2 years of experience in field service repair and customer service, especially with UPS systems, power distribution, switchgear, ATS, PDU, or related equipment
• Knowledge of safety practices and adherence to safety procedures
• NFPA-70E or OSHA experience (preferred)
• Good driving and vehicle operation skills
• Proficiency with diagnostic tools and interpreting schematics
• Effective communication skills for writing reports and engaging with customers
• Physical ability to perform strenuous tasks and work in various environmental conditions

We offer a comprehensive onboarding experience, including two weeks of in-person training at our Dallas, TX facility, followed by online training and mentorship.

Join us and make an impact—apply today!