Field Service Representative - Industrial Water Treatment

Veolia | Water Tech; Decatur (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan – 3% default contribution

Job summary

Veolia is seeking a Field Service Representative to deliver on-site technical service for chemical feed equipment and water treatment systems across multiple industries. You will install, calibrate, and troubleshoot equipment while building strong customer relationships through technical excellence.

The role requires a technical mindset, the ability to travel to customer sites, and strong communication skills to provide effective training and recommendations.

Qualifications

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline.
• 2-5 years of instrumentation/electronics, plant operations/maintenance, or equivalent technical training.
• Familiarity with water treatment processes and industrial equipment.
• A full valid driver's license and willingness to travel.

Responsibilities

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation at customer locations
• Obtain samples and perform water testing and data entry into Veolia’s Insight platform
• Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• Calibrate equipment, program controllers, perform preventative maintenance, and diagnose/resolve system issues on-site or via remote support
• Maintain detailed service reports, inventory management, and ensure safety protocols are followed
• Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Skills

Troubleshooting

Field service

Electrical

Communication

Safety aware

Driver's license

Education

Technical degree in Electrical, Electronics, Instrumentation, or Mechanical Engineering

High school diploma or GED

Job description

Job Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

About This Opportunity

We're seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You'll Do

• Technical Service and Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc. and enter data into Veolia’s trending platform (Insight)
• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• System Optimization and Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions
• Documentation and Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed
• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; a high school diploma or GED is required.
• 2-5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training.
• Familiarity with water treatment processes and industrial equipment preferred.
• A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify).

Key Characteristics

• Strong troubleshooting abilities for electrical and mechanical systems.
• Excellent communication and customer service skills.
• Self‑motivated with ability to work independently and manage multiple priorities.
• Safety‑minded approach with ability to work in various industrial environments.
• Physical ability to lift up to 50 lbs and perform precision work.
• Computer proficiency and mathematical skills for technical analysis.
• Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite).

What Success Looks Like

• Consistently deliver high‑quality technical service that exceeds customer expectations.
• Successfully complete installations, commissioning, and troubleshooting projects on time.
• Build strong customer relationships through technical expertise and professional service.
• Maintain safety standards and compliance in all industrial environments.
• Contribute to territory growth through technical excellence and customer satisfaction.
• Demonstrate continuous learning and adaptation to new technologies.

Additional Information

Why Veolia?

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll work with cutting‑edge water treatment technology, receive ongoing technical training, and enjoy diverse work environments across multiple industries.

This role offers excellent opportunities for professional growth in the expanding field of industrial water treatment and environmental sustainability.

Our Benefits

• Medical, Dental, and Vision Insurance starting Day 1.
• Life Insurance.
• Paid Time Off.
• Paid Holidays.
• Parental Leave.
• 401(k) Plan – 3% default contribution plus matching.
• Flexible Spending and Health Saving Accounts.
• AD&D Insurance.
• Disability Insurance.
• Tuition Reimbursement.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

As an Inclusive Company

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.