Field Service Representative - Chemical Water Treatment

Veolia | Water Tech; Waterloo (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life insurance

Paid time off

Paid holidays

Parental leave

401(k) plan

Flexible Spending & Health Savings

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Veolia is seeking a Field Service Representative to deliver on-site technical service for chemical feed equipment and water treatment systems. You will work as the primary technical liaison with industrial customers, installing, maintaining, and troubleshooting equipment while building strong customer relationships.

Ideally, you have a technical degree or diploma and 2–5 years in instrumentation or related fields, plus a valid driver's license and willingness to travel.

Qualifications

• Technical degree or diploma preferred; high school diploma required.
• 2–5 years in instrumentation, electronics, plant ops or related training.
• Familiarity with water treatment processes and industrial equipment preferred.
• Valid driver's license and willingness to travel; learner permits not acceptable.

Responsibilities

• Install, commission, and service chemical feed equipment and instrumentation at customer sites.
• Perform water sampling and testing and enter data into Veolia's Insight platform.
• Provide technical consultations, training and recommendations to customer teams.
• Calibrate equipment, program controllers, and perform preventative maintenance.
• Maintain detailed service reports, inventory control, and safety protocols.
• Support multiple sites in the territory and coordinate with sales for service delivery.

Skills

Troubleshooting

Customer service

Independent work

Driver's license

Willingness to travel

Education

Electrical/Mechanical/Instrumentation tech degree

High school diploma or GED

Tools

Instrumentation equipment

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands‑on technical service and sustainability!

About This Opportunity

We are seeking an experienced Field Service Representative to deliver exceptional on‑site technical service as the primary technical liaison between Veolia and our industrial customers. You will work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You Will Do

Technical Service & Installation

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations

Water Testing and Analysis

• Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc., and enter data into Veolia's trending platform (Insight)

Customer Consultation

• Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams

System Optimization & Troubleshooting

• Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on‑site interventions

Documentation & Compliance

• Maintain detailed service reports, inventory management, and ensure all safety protocols are followed

Territory Management

• Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

What We Are Looking For

Education & Experience

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; a high school diploma or GED is required
• 2-5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training
• Familiarity with water treatment processes and industrial equipment preferred
• A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify)

Key Characteristics

• Strong troubleshooting abilities for electrical and mechanical systems
• Excellent communication and customer service skills
• Self‑motivated with ability to work independently and manage multiple priorities
• Safety‑minded approach with ability to work in various industrial environments
• Physical ability to lift 30-50lbs and perform precision work
• Computer proficiency and mathematical skills for technical analysis

What Success Looks Like

• Consistently deliver high-quality technical service that exceeds customer expectations
• Successfully complete installations, commissioning, and troubleshooting projects on time
• Build strong customer relationships through technical expertise and professional service
• Maintain safety standards and compliance in all industrial environments
• Contribute to territory growth through technical excellence and customer satisfaction
• Demonstrate continuous learning and adaptation to new technologies

Additional Information

Why Veolia?

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

Ready to advance your leadership career while making a difference in water treatment and sustainability?

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, and because our people are our greatest assets, we also offer competitive compensation and benefits.

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Savings Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.