Field Service Representative - water treatment chemicals

Veolia; Cedar Rapids (IA); On-site; USD 52,000 - 80,000; Full time

Job summary

Veolia is seeking a Field Service Representative (FSR) in the Chemical Solutions and Monitoring division to perform on-site technical service, installation, maintenance, and troubleshooting for water treatment systems at customer sites in Cedar Rapids and surrounding areas.

You will install and commission equipment, conduct water tests, provide expert recommendations to plant teams, and ensure proper documentation and safety compliance while coordinating with sales for optimal service delivery.

Qualifications

• Degree or diploma in electrical, electronic technology, instrumentation, or mechanical engineering preferred.
• High school diploma or GED required.

Responsibilities

• Install, commission, and service chemical feed equipment and instrumentation at customer sites.
• Perform water testing and data entry into Veolia's trending platform (Insight).
• Act as technical consultant, providing recommendations and training to customer teams.
• Calibrate equipment, program controllers, and conduct preventative maintenance; diagnose and resolve issues.
• Maintain detailed service reports, manage inventory, and follow safety protocols.
• Support multiple sites within the assigned territory and coordinate with sales teams.

Education

Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical

Engineering, or related discipline preferred, a high school diploma or GED is required

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

About This Opportunity
We're seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You'll Do

• Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight)
• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions
• Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed
• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical
• Engineering, or related discipline preferred, a high school diploma or GED is required.
• 2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training
• Familiarity with water treatment processes and industrial equipment preferred
• A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify)

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.