Field Service Representative - Industrial Water Treatment

Veolia; Longview Place (IL); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Medical Insurance

PTO

Parental Leave

401(k) Matching

Tuition Reimbursement

Job summary

Veolia, a global leader in water treatment and environmental services, is seeking a Field Service Representative (FSR) to deliver on-site technical service, installation, maintenance, and troubleshooting for chemical feed equipment and water treatment systems across multiple industrial sites. You will build lasting customer relationships through technical excellence and responsive support.

The role requires a technical degree or equivalent training, 2–5 years in instrumentation/electronics, and

Qualifications

• Technical degree preferred; a high school diploma or GED required.
• 2–5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training.
• Familiarity with water treatment processes and industrial equipment preferred.

Responsibilities

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations.
• Perform water testing and analysis (pH, conductivity, hardness, silica, PTSA) and log data in Veolia’s Insight platform.
• Serve as technical consultant providing recommendations, training, and solutions to customer management and technical teams.
• Troubleshoot and optimize water systems, calibrate equipment, program controllers, and perform preventative maintenance, including remote support and on-site interventions.
• Maintain detailed service reports, manage inventory, and follow safety protocols.

Skills

Troubleshooting

Customer service

Independent work

Safety-minded

Education

Technical degree in Electrical/Electronic Technology/Instrumentation/Mechanical Engineering

Tools

Pumps and controllers

Water treatment equipment

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

About This Opportunity

We\'re seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You\'ll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You\'ll Do

• Technical Service and Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations.
• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc., and enter data into Veolia’s trending platform (Insight).
• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams.
• System Optimization and Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions.
• Documentation and Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed.
• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery.

Qualifications

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; a high school diploma or GED is required.
• 2-5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training.
• Familiarity with water treatment processes and industrial equipment preferred.
• A full valid driver\'s license and willingness to travel (a learner\'s permit or G1/G2 class will not qualify).

Key Characteristics:

• Strong troubleshooting abilities for electrical and mechanical systems
• Excellent communication and customer service skills
• Self-motivated with ability to work independently and manage multiple priorities
• Safety-minded approach with ability to work in various industrial environments
• Physical ability to lift up to 50 lbs and perform precision work
• Computer proficiency and mathematical skills for technical analysis
• Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite)

What Success Looks Like

• Consistently deliver high-quality technical service that exceeds customer expectations
• Successfully complete installations, commissioning, and troubleshooting projects on time
• Build strong customer relationships through technical expertise and professional service
• Maintain safety standards and compliance in all industrial environments
• Contribute to territory growth through technical excellence and customer satisfaction
• Demonstrate continuous learning and adaptation to new technologies

Additional Information

Why Veolia?

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You\'ll work with cutting-edge water treatment technology, receive ongoing technical training, and enjoy diverse work environments across multiple industries.

This role offers excellent opportunities for professional growth in the expanding field of industrial water treatment and environmental sustainability.

Ready to make a difference in water treatment technology while advancing your technical career? Apply today!

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We\’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the hourly range: $30.00 - $37.00

Our Benefits

• Medical, Dental, and Vision Insurance Starting Day 1
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching
• Flexible Spending and Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.