Customer Service Representative

Destination Pet LLC; Charlotte (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company dedicated to elevating the love and lives of pet families! As a Customer Service Representative, you'll be at the forefront of our mission, providing exceptional service to clients and their pets. This role involves engaging with customers, managing inquiries, and ensuring a welcoming environment at our facility. If you have a passion for pets and a knack for communication, this is the perfect opportunity to make a difference in the pet care industry. Be part of a dynamic team that values diversity and inclusivity while revolutionizing how pet services are delivered.

Qualifications

• Minimum of 1-year experience in customer service or retail sales.
• Ability to resolve problems quickly and professionally.
• Strong communication and interpersonal skills.

Responsibilities

• Supports the mission and values of Destination Pet.
• Handles customer inquiries and resolves complaints professionally.
• Manages cash transactions and ensures lobby cleanliness.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Telephone Skills

Education

High School Graduate or Equivalent

Tools

Point-of-Sale System

Multi-line Phone System

Computer System

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Pet Palace Charlotte- Charlotte, NC time type Part time posted on Posted 2 Days Ago job requisition id JR104354

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a Customer Service Representative to our team at Pet Palace Resort (Charlotte, NC).

CORE RESPONSIBILITES (include but are not limited to):

• Supports Mission, Vision and Values of Destination Pet.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Escorts pet guests to/from their enclosure and provides water as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.

REQUIREMENTS:

Expertise & Experience:

• High School Graduate or Equivalent.
• Minimum of 1-year experience in a customer service role or retail sales experience.
• Must have ability to resolve problems quickly and professionally.
• Must have strong communication and interpersonal skills.
• Customer Service experience a plus.
• Must have excellent telephone skills.
• Must be able to utilize a multi-line phone system and work on a computer system.
• Displays a professional manner at all times.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

REPORTS TO:General Manager

PAY: $12.00-$14.00/hour DOE.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

About Destination Pet

Destination Pet, headquartered in Highlands Ranch, Colorado, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through Connected Care.

With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.