Field Service Representative - Boise, Idaho

Markem-Imaje North America; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Markem-Imaje North America is seeking a Field Service Representative to support automation equipment in the Boise area. You will deliver, install, repair, maintain, and test equipment, ensuring customers' operations run smoothly.

The role emphasizes hands-on problem solving, customer training, and collaboration with sales for demos and service activities. Strong electrical/mechanical knowledge and independent work ethic are required.

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3–5 years of mission-critical field service experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation.
• Interpersonal and customer-relationship management skills.
• Willing to share knowledge and conduct training to diverse audiences.
• Able to work independently with minimal supervision.
• Strong time management and prioritization abilities.

Responsibilities

• Perform field service repair and maintenance to support Markem-Imaje customers and installed base.
• Troubleshoot operational issues in the field and perform diagnostics.
• Determine customer needs and offer tailored recommendations.
• Contribute to business growth through technical involvement and teamwork.
• Install new equipment, train customers, perform emergency and routine repairs and maintenance.
• Collaborate with sales for machine demos, training, and follow-up activities.
• Maintain competency through product training and field exposure to customer applications.

Skills

Electrical knowledge

Pneumatic & hydraulic basics

Customer relationship management

Training others

Time management

Independent worker

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

The Role

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

The Role

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people