FIELD SERVICE REPRESENTATIVE

Window World of the Ozarks; Springdale (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Company car

Competitive salary

Paid time off

Employee discounts

Opportunity for advancement

Job summary

Window World of the Ozarks is hiring for a Warehouse & Service Team member to coordinate service appointments and perform service and warranty work on windows and doors. The role involves traveling to customers’ homes or businesses, conducting repairs, and ensuring customer satisfaction.

Training is provided, and a fleet vehicle is supplied for field service. We value team players who work hard and are committed to quality service, with opportunities for advancement within a leading exterior

Qualifications

• Prior experience in customer service.
• Strong communication and organizational skills.
• Ability to troubleshoot issues and provide solutions.

Responsibilities

• Travel to provide and complete service/warranty work on windows and doors.
• Assess issues and problem-solve to perform repairs.
• Perform routine warranty maintenance.
• Maintain accurate records of service calls and customer interactions.
• Assist with inventory management and ordering of service parts.
• Ensure customer satisfaction by following up on service appointments.

Skills

Customer service

Communication

Organizational skills

Troubleshooting

Driver's license

Clean driving record

Self-motivated

Overtime management

Window/door service (preferred)

PPE usage

Willingness to learn

Job description

Benefits:

• 401(k)
• Company car
• Competitive salary
• Opportunity for advancement
• Paid time off
• Employee discounts

COME JOIN THE NATION'S LARGEST EXTERIOR REMODELER
WINDOW WORLD OF THE OZARKS IS LOOKING TO HIRE IMMEDIATELY
About the Role:

We are seeking a Warehouse & Service Team member to join us at Window World of the Ozarks. As a leading provider of high-quality windows, doors, and siding, we are looking for a dedicated individual to help coordinate service appointments and complete service and warranty work on windows and doors for our customers. Service Technicians will travel to customers’ homes or businesses to perform product repairs and warranty work. Training will be provided. Looking for a Team Player who enjoys working hard!
WORK VEHICLE SUPPLIED

Responsibilities:

• Travel to provide and complete service/warranty work on windows and doors.
• Assess issues and problem-solve to perform repairs.
• Perform routine warranty maintenance.
• Maintain accurate records of service calls and customer interactions.
• Assist with inventory management and ordering of service parts.
• Ensure customer satisfaction by following up on service appointments.

Requirements:

• Prior experience in customer service.
• Strong communication and organizational skills.
• Have the ability to troubleshoot issues and provide solutions.
• Have a valid driver's license and a clean driving record.
• Have a positive attitude and willingness to learn.
• Must be able to use personal protective equipment, stand or walk, occasionally bend, squat, climb stairs, and lift up to 150 pounds.
• Have the ability to work independently; self-motivated to get results.
• Manage overtime on service calls with patience and not rushing the job.
• Preferred ability to service windows and doors.
• Pass drug and background test.
• Enjoys working with clients and installers.
• Effectively schedules ahead while maintaining flexibility.

About Us:

Window World of the Ozarks has been serving the Springdale, AR community for over 20 years, providing exceptional products and customer service. Our team takes pride in delivering top-notch solutions for our customers, and we offer a supportive and collaborative work environment for our employees.