Field Service Representative

Iron EagleX, Inc.; Missouri; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Representative to support a unique operationally focused software solution. In this role, you will provide essential training and mentoring to users, troubleshoot technical issues, and ensure successful deployments. The position offers the chance to work closely with engineering teams and travel domestically, making it a perfect fit for those with a technical background and strong communication skills. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in a role that empowers organizations to operate smarter and faster.

Benefits

National health, vision, and dental plans

20 days of PTO and 11 paid holidays

Life insurance

Short- and long-term disability plans

401(k) retirement plans

Incentive and recognition programs

Relocation opportunities

Qualifications

• Experience in operations support and intelligence capabilities.
• Strong technical background with programming languages and Excel.

Responsibilities

• Provide desk-side training and support for analysts.
• Collaborate with engineering teams to troubleshoot issues.

Skills

HTML

Ruby

Python

Java

Microsoft Excel

Troubleshooting

Communication Skills

Military Experience

Tools

Palantir Gotham

Palantir Gaia

Palantir Foundry

Job description

Join to apply for the Field Service Representative role at Iron EagleX, Inc.

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities

Job Description: Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the St. Louis, MO area. As a Field Service Representative (FSR) Analyst, you will be on the front lines supporting the implementation of a unique operationally focused software solution. Your role includes training and mentoring users, troubleshooting technical issues, and sharing critical deployment insights with team members. This may involve embedding with users worldwide and collaborating directly with engineering teams to ensure successful deployment and operation.

Job Duties Include (but not limited to):

• Provide desk-side training to analysts.
• Train analysts/operators in a classroom setting.
• Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues.
• Provide feedback to the Palantir engineering team about the product.

Qualifications

Required Skills & Experience:

• Experience fusing intelligence capabilities in support of operations.
• Technical background with working knowledge of HTML, Ruby, Python, and/or Java, as well as Microsoft Excel, hardware, networks, and server administration.
• Prior experience with Palantir Gotham is required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.
• Strong communication skills to explain complex concepts clearly.
• Ability to travel domestically up to 25% of the time.
• Ability to work independently and as part of a team.
• Strong knowledge of Excel.
• Military, Special Operation, or Law Enforcement experience is a plus.

Education & Certifications

Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance

An active Secret clearance is required; TS/SCI clearance is preferred.

Benefits

• National health, vision, and dental plans.
• 20 days of PTO and 11 paid holidays.
• Life insurance.
• Short- and long-term disability plans.
• 401(k) retirement plans.
• Incentive and recognition programs.
• Relocation opportunities.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans