Field Service Representative

WithMe, Inc.; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Service Representative to join their remote team in Philadelphia. This role involves delivering exceptional customer service while installing and maintaining cutting-edge coffee solutions and printer services. You'll be the face of the company, ensuring clients receive top-notch support and assistance. With a focus on work-life balance and a commitment to employee well-being, this position offers an exciting opportunity to grow within a rapidly expanding organization. If you are a hands-on problem-solver with a passion for service, this role could be your next great adventure!

Benefits

Employee Equity

Health Insurance

Dental Insurance

Vision Insurance

401k with Match

Competitive Paid Time Off

Supportive Team Environment

Qualifications

• 3+ years of customer service experience required.
• Valid driver's license and ability to travel regionally.

Responsibilities

• Provide outstanding customer service during site visits.
• Install, program, and maintain coffee equipment.

Skills

Customer Service

Problem-Solving

Communication Skills

Mechanical Aptitude

Education

High School Diploma

Tools

Coffee Equipment

Wireless Printer Solutions

Job description

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About WithMe, Inc.
WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!

Meet our brands:

• PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.
• SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

Are you a hands-on problem-solver with a passion for delivering exceptional service? WithMe is hiring a Service Representative in Philadelphia, PA to support our printing and coffee solutions! You'll make deliveries, service calls, and ensure our clients have a seamless experience. This position requires a valid driver's license and the ability to operate a motor vehicle.

You will be reporting to the Field Service Supervisor and will be the face of WithMe, Inc. to our customers, making sure their equipment is installed, serviced, and maintained to the highest standards.

What You'll Do:

• Provide outstanding customer service during site visits.
• Visit client sites to install, program, calibrate, troubleshoot, and maintain bean-to-cup coffee equipment as well as provide ongoing preventative maintenance, operational checks and water filter changes.
• Perform preventive maintenance, manage inventory, and resolve issues promptly.
• Support wireless printer solutions as needed.
• Collaborate with operations and customer success teams.

What You Bring:

• Located in Philadelphia, PA, with 3+ years of customer service experience.
• Valid driver's license and ability to travel regionally (some overnight travel required).
• Mechanical aptitude (coffee equipment experience a plus - training provided); basic plumbing knowledge or a willingness to learn.
• Strong communication skills and a knack for problem-solving.
• Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reaching.

Why WithMe Inc.?

• 100% remote work environment.
• Employee equity and a chance to shape the future of an innovative company.
• Comprehensive health, dental, vision, 401k with match, and more.
• Competitive paid time off and a supportive, forward-thinking team.

Ready to make an impact? Join our team today!

Full compensation packages are based on position location as well as candidate experience and qualifications.

This position will also qualify for annual bonus opportunity.

Hourly Rate Range: $24.75—$29.75 USD

Notice of Recording: WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

Equal Opportunity Employer: WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

California Consumer Privacy Act (CCPA) Notice: As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.

For more information about your rights and how we handle personal information, please refer to our Privacy Policy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Technology, Information and Internet