Field Service Representative

IQVIA Argentina; Mansfield (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking Field Service Representatives to enhance their technical expertise in the medical device sector. This role involves extensive travel, where you'll be responsible for installing and maintaining infusion pumps in hospitals nationwide. You will engage with healthcare professionals, ensuring top-notch customer service while managing technical initiatives. With a focus on professional growth, this position offers a unique opportunity to advance your skills in a dynamic and impactful environment. Join a team dedicated to improving patient outcomes and driving healthcare innovation.

Qualifications

• 3-5 years of field experience in biomedical or technical service.
• Strong computer skills for troubleshooting and project setup.

Responsibilities

• Install and maintain infusion pumps in hospitals across the U.S.
• Provide ongoing support and communication with hospital staff.

Skills

Technical Troubleshooting

Customer Service

Time Management

Communication Skills

Organizational Skills

Education

Associate Degree or Equivalent

Military Training

Tools

Microsoft Office (Outlook, Excel, Word, OneNote)

Job description

Position Description:

Our Field Service Representatives experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for installing, updating, completing preventative maintenance and other services as needed for infusion pumps in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!

This is a 100% travel position in which you will be traveling on average 2-4 weeks at a time.

Responsibilities:

• Provide ongoing communication and customer support to on-site hospital staff.
• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
• Conduct routine checks and records data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full-time commitment requiring travel locally, regionally, and nationally; there is some potential for rare international travel assignments.
• Assignment-based schedule with 40 hours commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated including Covid-19.

Job Requirements:

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self-motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
• Must have personal vehicle in good running condition for local travel assignments
• Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within 30 miles of major airport preferred. Weekly travel required.

Beneficial Qualifications:

• Background in biomedical, networking, military, or field-based technician roles
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.