Field Service Representative I

Carlisle Construction Materials; New York (NY); Remote; USD 61,000 - 111,000; Full time

Job summary

An established industry player is looking for a Field Service Representative to join their Commercial Roofing team. This exciting role offers the flexibility of remote work, allowing you to create your schedule while providing top-notch technical and customer service. You'll manage warranty inspections, conduct training, and serve as a technical expert in your territory. With comprehensive training and a supportive team, you’ll have the opportunity to grow your career while making a significant impact in a fast-paced environment. If you're self-motivated and passionate about customer service, this position is perfect for you.

Benefits

Medical/Dental/Vision Coverage

401k Match

Paid Holidays

Vacation

Sick Days

Parental Leave

Disability Benefits

Company Vehicle

Bonus Opportunities

Qualifications

• Strong work ethic and self-motivated.
• Experience in commercial roofing preferred but not required.

Responsibilities

• Conduct final inspections for warranty issuance.
• Provide on-site technical assistance during installation.
• Deliver training presentations and demonstrations.

Skills

Customer Service Skills

Communication Skills

Technical Assistance

Attention to Detail

Tools

MS Office

CCM Software/Hardware

Job description

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Job Description

Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the Long Island, NY area. This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. The position is remote, allowing the FSR to create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base. Responsibilities include managing warranty inspections, job-site training, warranty claim investigations, product support, and generating reports.

Field Service Representative Training Program

• Comprehensive 12-week paid training, conducted four times a year, to equip new hires with necessary skills and knowledge.
• Next start date: Monday, July 7th, 2025.

Training Details

The training includes onsite sessions at our Carlisle, PA campus and in-field training, blending theoretical knowledge with practical experience.

Duties and Responsibilities

• Adhere to CCM and project-specific health and safety policies.
• Schedule and conduct final inspections for warranty issuance.
• Provide on-site technical assistance during installation.
• Educate customers on proper installation of CCM products.
• Serve as the technical expert in the territory, providing timely responses.
• Conduct warranty and product investigations.
• Deliver training presentations and demonstrations.
• Develop strong internal and external relationships.
• Produce detailed reports and correspondence.

Required Knowledge, Skills, and Abilities

General Skills

• Strong work ethic, self-motivated, capable of managing multiple tasks independently.
• Professional attitude with excellent interpersonal and customer service skills.
• Clear verbal and written communication skills.

Technical Skills

• Experience in commercial roofing or construction preferred but not required; extensive CCM onboarding and training provided.
• Ability to understand construction terms, documents, tools, and practices.
• Attention to detail with the ability to see the big picture.
• Comfortable with technology (MS Office, CCM software/hardware).

Role and Compensation

For New York applicants or those relocating to NY, the salary range is $61,425 to $110,564, with potential for higher based on experience and skills. Benefits include medical/dental/vision coverage from day one, HSA, 401k match, paid holidays, vacation, sick days, parental leave, and disability benefits. The role also offers a company vehicle, bonus opportunities, and other perks.