Field Service Representative

Carlisle Construction Materials; Cleveland (OH); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Representative to join their Commercial Roofing team. This role offers a unique opportunity to work remotely, allowing for a flexible schedule while providing top-notch technical and customer service. You will manage warranty inspections, conduct training sessions, and support clients in the field. The position emphasizes a strong work ethic and effective communication skills, making it ideal for self-motivated individuals eager to make an impact in a fast-paced environment. If you thrive in outdoor settings and enjoy building customer relationships, this role is perfect for you.

Qualifications

• Strong work ethic and capable of managing multiple tasks independently.
• Professional attitude with excellent interpersonal skills.

Responsibilities

• Conduct warranty inspections and provide technical assistance on-site.
• Deliver training presentations for authorized applicators.
• Produce detailed reports and manage customer relationships.

Skills

Customer Service

Technical Assistance

Communication Skills

Self-Motivated

Attention to Detail

Tools

MS Office

Job description

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Job Description

Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the Cleveland, OH area. This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. The position is remote, allowing the FSR to create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base, managing warranty inspections, job-site training, warranty claim investigations, product support, and generating reports.

Field Service Representative Training Program

• Comprehensive 12-Week Paid Training
• The training occurs four times a year, with the next start date on Monday, July 7th, 2025.

Training Details

The training includes onsite sessions at our Carlisle, PA campus and in-field training, blending theoretical knowledge with practical experience to prepare our FSRs for their responsibilities.

Duties And Responsibilities

• Adhere to CCM and project-specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance.
• Provide on-site technical assistance during installation.
• Educate on proper installation of CCM products and systems.
• Serve as the technical expert in the territory, ensuring timely responses.
• Conduct warranty claim and product investigations.
• Deliver training presentations and demonstrations for authorized applicators.
• Develop strong internal and external relationships.
• Produce detailed reports and correspondence.

Required Knowledge/Skills/Abilities

General Skills

• Strong work ethic, self-motivated, capable of managing multiple tasks independently.
• Professional attitude with excellent interpersonal and customer service skills.
• Effective verbal and written communication skills.

Technical Skills

• Experience in commercial roofing or general construction is preferred but not required.
• Ability to understand construction-related terms, documents, tools, and practices.
• Attention to detail with the ability to see the big picture.
• Comfortable with technology, including MS Office and CCM-specific systems.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wholesale Building Materials