Field Service Representative

IQVIA; Dallas (TX); Remote; USD 45,000 - 70,000; Full time

Job summary

An established industry player offers an exciting opportunity for a Field Service Representative to engage with healthcare professionals and enhance their technical skills in medical device technology. This role involves extensive travel across the United States, providing essential services for infusion pumps while ensuring exceptional customer service. Candidates will leverage their technical expertise and communication skills to support hospital staff and maintain high standards of documentation. Join a dynamic team dedicated to advancing healthcare through innovative solutions and make a real impact in the medical field!

Qualifications

• 3-5 years of technical experience in biomedical or field service roles.
• Strong computer skills and troubleshooting across multiple software.

Responsibilities

• Install, update, and maintain infusion pumps in hospitals.
• Provide ongoing communication and support to hospital staff.

Skills

Troubleshooting

Technical Communication

Time Management

Organizational Skills

Customer Service

Education

Associate Degree or Military Training

Biomedical or Technical Field Service Experience

Tools

Microsoft Office

Job description

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Position Description:

Our Field Service Representatives have a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for installing, updating, completing preventative maintenance, and other services as needed for infusion pumps in hospitals across the United States, while delivering exceptional customer service. This role offers a great opportunity to advance your technical skills in the medical device industry!

This is a 100% travel position, with an average of 2-4 weeks of travel at a time.

Responsibilities:

• Provide ongoing communication and support to hospital staff on-site.
• Organize, test, and update medical devices, install, and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data, maintaining high standards of documentation quality.
• This position requires full-time commitment, including local, regional, and national travel; international travel may be rare.
• Work a schedule with 40 hours per week, with overtime as needed.
• Perform other duties as assigned by management.

Note: Compliance with client requirements, including full vaccination (including Covid-19), may be necessary.

Job Requirements:

• Associate degree, military training, or equivalent biomedical or technical field service experience (3-5 years).
• Strong computer skills with troubleshooting abilities across multiple software programs.
• Professional communication and business acumen.
• Self-motivated, able to work independently or with a team.
• Excellent time management and organizational skills.
• Valid unrestricted driver’s license and personal vehicle for local travel.
• Ability to sit and stand for long periods and lift up to 70 pounds.
• Ability to meet hospital vendor credentialing requirements, including vaccination proof.
• Residence within 45 minutes to 1 hour of a major airport; weekly travel required.

Beneficial Qualifications:

• Background in biomedical, networking, military, or technical roles.
• Experience in healthcare environments.
• Proficiency with Microsoft Office applications.

IQVIA is committed to helping healthcare advance through innovative solutions. We are an equal opportunity employer. Learn more at https://jobs.iqvia.com.