Field Service Representative

Jobtailor; Connecticut; On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking a field service technician to install, maintain and troubleshoot equipment at customer locations, especially turbomachinery and package systems, with on-site preventive maintenance.

Applicants diagnose with test equipment, refer to schematics and manufacturers' specifications; perform commissioning, and maintain strong customer service while working proactively on-site in diverse environments.

Qualifications

• Degree or equivalent experience desired.
• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.
• Proactive approach and ability to seek out work and accomplish goals.
• Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving problems.
• Knowledge of machines used in power plants; ability to conduct preventive maintenance and repair or replace faulty mechanical parts.
• Knowledge of mechanical equipment and preventive maintenance in oil and gas; ability to repair or replace faulty mechanical parts.
• Knowledge of Programmable Logic Controllers (PLC); ability to design, implement and operate automated process controls.
• Knowledge of troubleshooting approaches, tools and techniques.
• Pass a Department of Transportation (DOT) drug screen and physical fitness evaluation.
• Clean driving record: no moving violations within the last 12 months, no
• Successfully complete physical exam and obtain OGUK (offshore) certification by a Solar-approved physician.
• Be able to obtain a legal Transportation Worker Identification Credential.
• Visa sponsorship is not available for this position

Responsibilities

• Install, maintain and troubleshoot equipment at customer locations using tools, parts and technical diagrams.
• Perform on-site preventive maintenance and inspection service work.
• Perform call-out services and commissioning activities on turbomachinery and package systems.
• Use test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers' specifications.
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
• Utilize digital tools and systems.
• Check common causes of trouble; clean and lubricate equipment as needed.
• Perform routine installations and adjust equipment within normal procedures

Skills

Troubleshooting Techniques

Programmable Logic Controllers (PLC)

Mechanical Equipment Repair

Preventive Maintenance

Installation Skills

Customer Service Skills

Proactive Approach

Problem-Solving Ability

Education

Degree or equivalent experience

OGUK Certification

Transportation Worker Identification Credential

Tools

Test Equipment

Hand Tools

Digital Tools and Systems

Job description

• Install, maintain and troubleshoot equipment at customer locations using tools, parts and technical diagrams
• Perform on-site preventive maintenance and inspection service work
• Perform call-out services and commissioning activities on turbomachinery and package systems
• Use test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers' specifications
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts
• Utilize digital tools and systems
• Check common causes of trouble; clean and lubricate equipment as needed
• Perform routine installations and adjust equipment within normal procedures

Requirements

• Degree or equivalent experience desired
• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations
• Proactive approach and ability to seek out work and accomplish goals
• Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving problems
• Knowledge of machines used in power plants; ability to conduct preventive maintenance and repair or replace faulty mechanical parts
• Knowledge of mechanical equipment and preventive maintenance in oil and gas; ability to repair or replace faulty mechanical parts
• Knowledge of Programmable Logic Controllers (PLC); ability to design, implement and operate automated process controls
• Knowledge of troubleshooting approaches, tools and techniques
• Pass a Department of Transportation (DOT) drug screen and physical fitness evaluation
• Clean driving record: no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years
• Successfully complete physical exam and obtain OGUK (offshore) certification by a Solar-approved physician
• Be able to obtain a legal Transportation Worker Identification Credential
• Visa sponsorship is not available for this position

Core Competencies

Demonstrates expertise in troubleshooting and maintaining mechanical equipment, particularly in oil and gas and power plant environments. Proficient in using Programmable Logic Controllers (PLC) for automated process controls and committed to delivering exceptional customer service.

Highest-signal resume keywords

• Preventive Maintenance
• Troubleshooting Techniques
• Programmable Logic Controllers (PLC)
• Mechanical Equipment Repair
• Customer Service Knowledge

Hard Skills

• Preventive Maintenance
• Troubleshooting Techniques
• Mechanical Equipment Repair
• Programmable Logic Controllers (PLC)
• Installation Skills

Soft Skills

• Proactive Approach
• Customer Service Skills
• Problem-Solving Ability

Certifications & Qualifications

• OGUK Certification
• Transportation Worker Identification Credential

Industry Keywords

• Oil and Gas
• Power Plants
• Turbomachinery
• Package Systems
• Department of Transportation (DOT) Compliance

Tools & Technologies

• Test Equipment
• Hand Tools
• Digital Tools and Systems