Service Technician I

Sentry Equipment Corp.; Beaumont (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Sentry Equipment Corp. in Beaumont, TX is seeking a Field Service Technician to install, startup, repair, and maintain equipment at customer sites, delivering on-site service and training.

The role requires strong electromechanical skills, ability to read blueprints, travel up to 60% monthly, and a commitment to safety and customer satisfaction. You will collaborate with service teams, generate reports, and utilize Hubspot, Epicor, and MS Office to document activities and communicate with

Qualifications

• High school diploma or equivalent and 1-3 years in electromechanical assembly or service.
• Strong electromechanical skills and ability to read blueprints or P&ID drawings.
• Proficiency with electronic test equipment; excellent customer service and troubleshooting.

Responsibilities

• Participate in field service operations including installation, startup, repair, preventative maintenance, and training services at customer sites.
• Follow work instructions to install, start up, repair, maintain, calibrate and verify equipment.
• Analyze problems, troubleshoot on-site and remotely; provide technical support and communicate solutions to customers.
• Create service reports and deliver on time per Service Manager goals; update CRM and ERP records.
• Coordinate with service team, product support, and sales to promote customer satisfaction.
• Maintain schedule accuracy with Contract Administrator, Service Supervisor and Service Managers.
• Document activities and submit prompt service and expense reports; adhere to safety procedures.
• Willingness to travel up to ~60% per month; maintain strong Microsoft Office skills.

Skills

Electromechanical skills

Mechanical aptitude

Electronic test gear

Customer service

Blueprints reading

Troubleshooting

Education

High school diploma or equivalent

1-3 years electromechanical service experience

Tools

Hubspot CRM

Epicor

Microsoft Office

Job description

REPORTS TO: Service Supervisor

FUNCTION: Perform field service operations including installation, startup, repair, preventative maintenance, and training services within assigned industry. Perform service at the customer site while promoting customer satisfaction and supporting strategic growth.

ESSENTIAL Responsibilities:

• Participate in field service operations including installation, startup, repair, preventative maintenance, and training services within assigned industry to the satisfaction of customers.

Including but not limited to:

• Electro/Mechanical Assembly
• Complex tube bending
• Pipe threading and fitting
• Electrical and signal wiring interconnections

• Use established work instructions to provide installation, startup, repair and routine maintenance, calibrations, and verification services.
• Analyze problems, identify solutions, make corrections, and troubleshoot. Provide technical support for customers while on-site and while traveling. Confidently communicate problems and solutions to customers.
• Create service reports and deliver to customers on time per goals set forth by Service Manager.
• Work with service team, product support, and sales (inside & outside) staff to promote customer satisfaction.
• Utilize Hubspot CRM, Epicor and Microsoft Office to communicate, deliver reports to customers, manage individual schedules, track and update information, find contacts, etc.
• Communicate regularly with Contract Administrator, Service Supervisor and Service Managers to maintain schedule accuracy.
• Document details of activities. Submit prompt and accurate service and expense reports.
• Ensure correct safety procedures are being used.

JOB SPECIFICATIONS:

1. Education & Experience
   1. High school diploma or equivalent.
   2. One to three years' experience working in an electromechanical assembly or service-related field.
2. Skills & Knowledge
   1. Strong electromechanical skills.
   2. Basic mechanical aptitude and ability to run limited sample tubing and equipment mounting
   3. Ability to demonstrate proficiency with commonly used electronic test equipment
   4. Excellent customer service skills
   5. Able to read and understand Blueprints, schematics, P&ID, and isometric drawings to determine tie points and equipment mounting locations
   6. Strong troubleshooting skills
3. Other Requirements
   1. Proven initiative and self-direction; positive attitude, tact, and diplomacy when dealing with customers, peers, and other departments.
   2. Excellent organizational skills; able to handle multiple tasks and establish priorities.
   3. Flexibility and willingness to assist customers expediently.
   4. Valid driver's license with Motor Vehicle Records review that satisfies company policy.
   5. Ability to lift/carry up to 50 lbs. on industrial catwalks and stairways.
   6. Ability to work independently and prioritize work.
   7. Ability to travel as required for up to approximately 60% per month.
   8. Strong computer skills required in Microsoft Office.
   9. Must be willing to submit to random drug screening.
   10. Capable of working with powered and manual hand tools.
   11. Capable of working outdoors in all weather conditions.
   12. Must be willing to follow established safety and operational procedures.
   13. TWIC (Transportation Workers Identification Credential) card possession or eligibility may be required, based on assigned region.
   14. OSHA 30, OSHA 10, and MSHA may be required based on assigned region.
   15. Additional tasks and responsibilities as assigned.