Field Service Technician (Industrial Machinery)

Cold Jet; Loveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Cold Jet is looking for a Field Service Technician in Loveland, OH. This customer-facing role involves installing, maintaining, and servicing machinery. You will work closely with customers to ensure high satisfaction and handle administrative tasks efficiently.

The ideal candidate will have an Associate’s degree and five years of relevant field service experience, proficient in troubleshooting hydraulic and pneumatic systems, while also willing to travel frequently. A commitment to customer service is essential.

Qualifications

• Five or more years of field service experience with electro-mechanical equipment.
• Ability to read technical drawings and electrical schematics.
• Willingness to travel up to 80% of the time.

Responsibilities

• Install, repair, and maintain machinery and mechanical equipment.
• Train production workers on preventive maintenance.
• Maintain a safe and clean work environment.

Skills

Customer service skills

Troubleshooting electrical and mechanical systems

Knowledge of hydraulics and pneumatics

Technical drawing literacy

Computer literacy

Education

Associate’s degree in a related technical field

Tools

PLC programming tools

HMI development tools

Job description

Position Overview

Field Service Technician – US team, Loveland, OH. Field‑based, customer‑facing role involving installation, maintenance and service of machinery. Responsible for building positive relationships with customers and peers, completing administrative tasks, and maintaining high customer satisfaction.

Position Responsibilities

• Install, repair, and maintain machinery and mechanical equipment, completing preventive maintenance.
• Locate sources of problems by observing mechanical devices in operation.
• Dismantle machinery and remove/replace defective parts.
• Determine changes in part requirements by inspecting and measuring instruments.
• Maintain inventories of equipment parts and supplies, checking stock and placing orders.
• Train production workers on routine preventive maintenance.
• Provide mechanical maintenance information by answering questions and requests.
• Prepare maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintain a safe and clean work environment by complying with procedures, rules, and regulations.
• Operate machinery and technical equipment.
• Possess in‑depth knowledge of system maintenance.
• Lift and move heavy equipment.
• Familiar with safety standards and regulations.
• Analyze information and create reports.
• Maintain a clean driving record.

Position Requirements

Education & Experience

• Associate’s degree in a related technical field or equivalent on‑the‑job training.
• Five or more years of field service experience working with electro‑mechanical, hydraulic, and pneumatic equipment; integrated equipment controls experience preferred.

Skill Competencies

• Customer service skills that demonstrate a commitment to customer satisfaction and loyalty.
• Willing and able to travel 80% of the time, including occasional international trips.
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery.
• Ability to read technical drawings and electrical schematics.
• Ability to troubleshoot and maintain hydraulic and pneumatic systems.
• Resolve customer issues and create value for both customers and the company.
• Effectively apply technical and logical methodologies to solve problems.
• Clear written and verbal communication; computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer, and Google Docs.
• Prioritize critical tasks.
• Effectively schedule workloads, materials, and parts needed to complete tasks timely and satisfactorily.
• Manage inventory and be accountable.

Additional Skill Set

• Knowledge of embedded PLC programming in Structured Text and HMI development in HTML5.
• Solid skills and experience in troubleshooting PLC/HMI programming systems.
• Identify PLC symptoms, review programs, trace ladder logic, and verify causes.
• Familiar with electrical wiring diagrams and electrical schematics/circuits.
• Provide a methodical means of troubleshooting and root cause analysis.
• Update, develop, and maintain PLC programs for high‑quality line‑controls on complete engineered systems for ES and IBS.
• Contribute with programming support during site commissioning of ES and IBS projects.
• Knowledge of Beckhoff TwinCAT suite of automation tools and components for industrial control systems.

Behavioral Competencies / Personal Traits

• Adapts to and is effective in diverse international cultures.
• Intellectually inclined and learns new skills and information quickly and accurately.
• Has mechanical aptitude.
• Motivated and dedicated toward gaining knowledge that provides added value to the company.
• Customer‑service oriented; steward to customers and fellow employees.
• Communicates using socially and politically acceptable language.
• Treats others with sensitivity, dignity, and honesty.
• Confident, firm, yet respectful in interactions with others.
• Articulate and competent in dealing with engineers and managers at customer sites.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time throughout the day.
• Regularly reaching with a range of floor level to overhead.
• Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment.
• Regularly climbing ladders.
• Regularly lifting or moving 10 lbs. frequently, 30 lbs. occasionally (≈ 1×/week), 70 lbs. (floor to waist) in frequently (≈ 1×/month).