Field Service Representative

Opus; Austin (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

Opus Inspection in Austin, TX is seeking a Field Service Representative to install, repair, maintain, and calibrate equipment for the emission inspection program. You will service a territory of about 1,600 customers and work with a team of technicians, operating independently with some travel.

The role emphasizes trouble-shooting, instrument maintenance, customer training, and generating service sales while ensuring accurate records and inventory control.

Qualifications

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Valid driver's license to operate a company vehicle.
• Basic computer data entry skills.
• Ability to lift moderate to heavy items.
• Ability to travel and work outside normal operating hours.

Responsibilities

• Troubleshoot equipment and analyze documents to determine causes of malfunctions in major test equipment.
• Perform maintenance of instruments and equipment.
• Provide high level of customer satisfaction within assigned territory.
• Generate consumable and service sales, including service agreements.
• Complete necessary paperwork and reports for assigned work.
• Maintain accuracy of inventory in possession.
• Provide training to customers on operation and maintenance of equipment.
• Perform preventive maintenance on company vehicle.

Skills

Verbal communication

Written communication

Driver's license

Data entry

Heavy lifting

Travel readiness

Customer service

Education

High School Diploma or equivalent

Job description

Opus Inspection is hiring for a Field Service Representative in the Austin, TX area. This Position serves as the electronic technician in the Field Service Support function responsible for installation, repair, maintenance, and calibration of all equipment, instruments, and analytical systems in the emission inspection program. Maintains a territory consisting of approximately 1,600 customers. Works independent of direct supervision, responsible for customers in assigned work area as well and working with a team of technicians to service the needs of all customers in a state or regional area.

• Responsible for trouble-shooting equipment and analyzing appropriate documents to determine the cause of equipment trouble and malfunctions in major test equipment and test procedures within designated territory
• Performs maintenance of instruments and equipment.
• Consistently provides a high level of customer satisfaction to accounts assigned to his/her territory
• Responsible for generating consumable and service sales, including service agreements.
• Completes necessary paperwork and reports on assigned work and assists in the completion of records, reports, and other test documents.
• Responsible for the accuracy of inventory in his/her possession.
• Provides training to customer base on the proper operation and maintenance of motor vehicle inspection equipment.
• Responsible for preventive maintenance on company vehicle assigned.
• Performs other duties as assigned

Requirements

Requirements

• PC diagnostic capabilities, including knowledge of Windows operating systems
• Ability to measure AC & DC voltages, measure current, and check ohms with the digital multimeter.
• Ability to read schematic drawings.
• Ability to use a standard set of tools

Qualifications

• High School Diploma or equivalent.
• Working knowledge of standard business practices.
• Superior verbal and written communication skills.
• Valid driver's license to operate a company vehicle.
• Basic computer data entry skills.
• Ability to lift moderate to heavy items required.
• Ability to stand, sit, stoop, bend, crawl, and crouch in extreme hot and cold conditions.
• Ability to travel, work outside normal operating hours

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$19.00 - $21.50

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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