Field Service Technician

Opus; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Opus Inspection, Inc. is hiring a Field Service Representative for the San Antonio, TX area. You will install, repair, maintain, and calibrate emission inspection equipment and analyses systems within a defined territory of about 1,600 customers.

You will work independently and with a team of technicians to service customers across the state as needed. This role emphasizes hands-on equipment troubleshooting, preventive maintenance, paperwork accuracy, and providing training to customers on

Responsibilities

• Troubleshoots equipment and analyzes documents to determine causes of malfunctions.
• Performs maintenance on instruments and equipment.
• Delivers high levels of customer satisfaction within assigned territory.
• Generates consumable and service sales, including service agreements.
• Completes paperwork and reports for assigned work and records.
• Maintains inventory accuracy in possession.
• Provides training to customers on proper operation and maintenance of equipment.
• Performs preventive maintenance on company vehicle.

Job description

Company Overview

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

Job Purpose

Opus Inspection is hiring a Field Service Representative in the San Antonio, TX area. This position serves as the electronic technician in the Field Service Support function responsible for installation, repair, maintenance, and calibration of all equipment, instruments, and analytical systems in the emission inspection program. Maintains a territory consisting of approximately 1,600 customers. Works independent of direct supervision, responsible for customers in assigned work area as well and working with a team of technicians to service the needs of all customers in a state or regional area.

Duties & Responsibilities

• Responsible for trouble-shooting equipment and analyzing appropriate documents to determine the cause of equipment trouble and malfunctions in major test equipment and test procedures within designated territory
• Performs maintenance of instruments and equipment.
• Consistently provides a high level of customer satisfaction to accounts assigned to his/her territory
• Responsible for generating consumable and service sales, including service agreements.
• Completes necessary paperwork and reports on assigned work and assists in the completion of records, reports, and other test documents.
• Responsible for the accuracy of inventory in his/her possession.
• Provides training to customer base on the proper operation and maintenance of motor vehicle inspection equipment.
• Responsible for preventive maintenance on company vehicle assigned.
• Performs other duties as assigned