Field Service Project Coordinator On-Site Long-Term

CEI; West Chester Township (OH); On-site; USD 32,000 - 43,000; Full time

Job summary

CEI is hiring a Field Service Coordinator in West Chester, OH to support on-site service events. The role, titled Technical Project Coordinator I, focuses on readiness checks, dispatch support, and coordinating field teams, customers and internal stakeholders.

You will verify technician readiness, provide real-time assistance during installations, monitor milestones, and ensure all deliverables and documentation are uploaded within 24 hours of project closeout, contributing to smooth project

Qualifications

• Experience coordinating field service projects.
• Strong communication with customers and field teams.
• Ability to track milestones and document results promptly.

Responsibilities

• Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
• Provide real-time operational and technical support to field technicians throughout the installation or service event.
• Monitor technician progress against established project milestones and implementation timelines.
• Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
• Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
• Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.

Skills

Project coordination

Job description

CEI is hiring a Field Service Coordinator in West Chester, OH to support on-site service events. The role, titled Technical Project Coordinator I, focuses on readiness checks, dispatch support, and coordinating field teams, customers and internal stakeholders.

You will verify technician readiness, provide real-time assistance during installations, monitor milestones, and ensure all deliverables and documentation are uploaded within 24 hours of project closeout, contributing to smooth project