Field Service Productivity & Operations Coordinator

Applied Materials, Inc.; Dallas (TX); Hybrid; USD 88,000 - 121,000; Full time

Job summary

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate customer engineering operational support, enable service readiness, and manage KPI performance across CE and Supply Chain.

This full-time, on-site role involves coordinating service orders and parts, maintaining readiness, and driving continuous improvement while interfacing with multiple functions to deliver quality service and customer satisfaction.

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

Multi‑tasking

Communication skills

Service management systems

Job description

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate customer engineering operational support, enable service readiness, and manage KPI performance across CE and Supply Chain.

This full-time, on-site role involves coordinating service orders and parts, maintaining readiness, and driving continuous improvement while interfacing with multiple functions to deliver quality service and customer satisfaction.