Field Service Ops: Productivity & Readiness Lead

Applied Materials; United States; On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials in Malta, NY seeks a Field Service Productivity Coordinator, a salaried, B-Band individual contributor responsible for end-to-end execution and coordination of CE operational support activities that enable service readiness, equipment uptime, and customer satisfaction.

This role operates with moderate autonomy, applying CE processes and BKMs, and partnering cross-functionally to ensure KPI performance and audit-ready execution across assigned customers or sites.

Qualifications

• Experience in field service operations or semiconductor equipment environments.
• Business or technical degree preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Effective written and verbal communication.

Responsibilities

• Coordinate and execute service orders, returns, and parts disposition per CE and supply chain processes.
• Ensure material accuracy and tooling readiness for maintenance.
• Maintain onsite CE tooling and spares inventories with regular reviews.
• Develop dashboards and reports to support management reviews.
• Provide onboarding and training compliance tracking.

Skills

Field service coordination

Project management

Cross-functional collaboration

Analytical skills

Education

Business or Technical Degree

Tools

Service management software

Job description

Applied Materials in Malta, NY seeks a Field Service Productivity Coordinator, a salaried, B-Band individual contributor responsible for end-to-end execution and coordination of CE operational support activities that enable service readiness, equipment uptime, and customer satisfaction.

This role operates with moderate autonomy, applying CE processes and BKMs, and partnering cross-functionally to ensure KPI performance and audit-ready execution across assigned customers or sites.