Field Service Ops Lead — Drive Uptime & KPIs

Applied Materials; Richardson (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials in the United States is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operational support activities that enable service readiness, uptime, and quality compliance. This role works with CE and Supply Chain to maintain discipline and KPI performance.

The position is a B-Band individual contributor with full-time hours, 25% travel, relocation eligible, and a compensation package that includes base salary plus bonus and stock awards.

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

CE support

Logistics

Semiconductor equipment

Organizational skills

Written and verbal communication

Service management systems

Job description

Applied Materials in the United States is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering operational support activities that enable service readiness, uptime, and quality compliance. This role works with CE and Supply Chain to maintain discipline and KPI performance.

The position is a B-Band individual contributor with full-time hours, 25% travel, relocation eligible, and a compensation package that includes base salary plus bonus and stock awards.