Field Service Productivity Specialist

Applied Materials; Town of Malta (NY); Presencial; USD 88.000 - 121.000; Jornada completa

Descripción de la vacante

Applied Materials in Malta, NY is seeking a Field Service Productivity Coordinator, a salaried B-band individual contributor responsible for end-to-end execution and coordination of CE operational support activities that enable service readiness, equipment uptime, and customer satisfaction.

You will work with CE, Supply Chain, Quality, Finance, Training, and customer stakeholders to drive KPI performance, standardize processes, and deliver audit-ready operations with moderate autonomy.

Formación

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Business or Technical Degree preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management, workflow, or enterprise systems.

Responsabilidades

• Coordinate Service Orders (SO), Return-to-Stock (RTS), Temporary Engineering Stock (TES) and parts disposition activities in alignment with CE and Supply Chain processes.
• Ensure material accuracy, availability, and tooling readiness to support maintenance.
• Partner with Spares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow.
• Maintain onsite CE tooling and spares inventories, including weekly stocking reviews.
• Own operational KPIs (SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).
• Develop and maintain standard tracking mechanisms, dashboards, and reports for management reviews and operating rhythms.
• Analyze trends, identify risks, and drive standard countermeasures with CE leadership.
• Track corrective actions to closure and support continuous improvement initiatives.
• Provide coordination for timecard accuracy, scheduling alignment, and vacation planning.
• Create and maintain job aids, templates, and standardized tools to improve technician efficiency.
• Identify workflow inefficiencies and support improvement actions to reduce cycle time and rework.
• Maintain SOPs, BKMs, and CE support documentation to ensure consistency and readiness.
• Support onboarding and training compliance tracking, including skill progression and system access.
• Provide structured feedback from quality checks, field execution, and materials issues to inform CE training plans.
• Coordinate interview logistics and onboarding execution for new hires.
• Maintain IWN updates, iCapability Plus approvals, and scheduling coordination.
• Administer Service Orders (creation, correction, closure) and TES workflows.
• Coordinate WIP, WDRs, and OnDemand billing with Finance.
• Maintain install base accuracy (tool ownership, CE Lead, configuration, location).
• Execute work independently using defined processes and BKMs.

Conocimientos

Field service ops

CE support

Logistics

Communication

KPI tracking

Educación

Business or Technical Degree

Herramientas

Service management systems

Descripción del empleo

Applied Materials in Malta, NY is seeking a Field Service Productivity Coordinator, a salaried B-band individual contributor responsible for end-to-end execution and coordination of CE operational support activities that enable service readiness, equipment uptime, and customer satisfaction.

You will work with CE, Supply Chain, Quality, Finance, Training, and customer stakeholders to drive KPI performance, standardize processes, and deliver audit-ready operations with moderate autonomy.