Field Service Productivity Coordinator (Non-Tech Program/Project Management) III

Applied Materials, Inc.; Dallas (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate customer engineering operational support, enable service readiness, and manage KPI performance across CE and Supply Chain.

This full-time, on-site role involves coordinating service orders and parts, maintaining readiness, and driving continuous improvement while interfacing with multiple functions to deliver quality service and customer satisfaction.

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Skills

Field service operations

Multi‑tasking

Communication skills

Service management systems

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $88,000.00 - $121,000.00 Location: Austin,TX, Dallas-Richardson,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Role Summary

The Field Service Productivity Coordinator is a B‑Band individual contributor responsible for execution and coordination of Customer Engineering operational support activities that enable service readiness, uptime, quality compliance, and customer commitments. The role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally to maintain operational discipline and KPI performance.

Key Responsibilities

• Execute and coordinate Service Orders, RTS, TES, and parts disposition in alignment with CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conduct quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.
• Own operational administration: IWN updates, iCapability Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.

Scope & Impact

Direct impact on service efficiency, quality, cost, and customer satisfaction. Interfaces with CE, Supply Chain, Quality, Finance, Training, and Customers. No direct people management; may lead process improvements and cross‑functional actions.

Minimum Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Preferred Qualifications

• Experience supporting Customer Engineers / Field Service Engineers.
• Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
• Familiarity with Applied Materials CE processes and BKMs.
• Experience with KPI tracking and continuous improvement.

Core Competencies

• Operational Execution
• Business Acumen
• Data‑Driven Problem Solving
• Cross‑Functional Collaboration
• Compliance & Quality Discipline

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users.

If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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