Field Service & Parts Coordinator

Motive Workforce; Fountain Valley (CA); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Motive Workforce is seeking a role in Fountain Valley, CA that covers two areas: service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).

The position requires a high school diploma and at least five years of experience in service coordination or customer service, plus proficiency with Microsoft Office and strong communication skills.

Formación

• High school diploma or equivalent.
• At least five years of experience in service coordination, customer service or a related field.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software.
• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Organizational and time-management skills.
• Ability to maintain detailed records and manage multiple tasks.

Responsabilidades

• Coordinate and schedule services, appointments, or dispatch of technicians.
• Maintain accurate records of service requests, interactions, and outcomes.
• Prepare service documentation and invoicing support.
• Monitor the progress of service delivery to ensure timelines are met and that services are carried out efficiently.
• Follow up with customers on appointment confirmations, job status, and completion.
• Communicate delays, changes, and schedule updates to customers and internal teams.
• Prepare and distribute reports on service activities and outcomes to management.
• Gather feedback from clients to identify areas for improvement in the delivery process.
• Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records.
• Prepare and send parts quotes, and follow up on open quotes.
• Enter and track customer parts orders from receipt through shipment.
• Coordinate with the warehouse on stock availability, picking, packing, and shipping.
• Keep customers informed of order status, tracking, and expected delivery.
• Maintain accurate customer, pricing, and part records in the ERP/CRM system.

Conocimientos

Service coordination

Customer service

Documentation

ERP/CRM

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Motive Workforce is seeking a role in Fountain Valley, CA that covers two areas: service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).

The position requires a high school diploma and at least five years of experience in service coordination or customer service, plus proficiency with Microsoft Office and strong communication skills.