Field Service Coordinator

Motive Companies, LLC; Fountain Valley (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Motive Companies, LLC is seeking a Field Service Coordinator in Fountain Valley, CA. The role combines service coordination and parts support, requiring strong communication and organization. A direct position with a pay range of 24–36 USD per hour.

Two areas: dispatch technicians and manage parts inquiries, quotes, orders, and warehouse coordination. Candidate should have at least five years in related roles, proficiency with MS Office, and ERP/CRM familiarity.

Qualifications

• High school diploma or equivalent is required.
• Minimum five years' experience in service coordination or related field.
• Proficiency with Microsoft Office and willingness to learn new software.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and time-management abilities.

Responsibilities

• Coordinate and schedule services, appointments, or dispatch of technicians.
• Maintain accurate records of service requests, interactions, and outcomes.
• Prepare service documentation and invoicing support.
• Monitor progress of service delivery to meet timelines and ensure efficiency.
• Follow up with customers on confirmations, status, and completion.
• Communicate delays, changes, and schedule updates to customers and internal teams.
• Prepare and distribute reports on service activities and outcomes to management.
• Gather client feedback to identify delivery improvements.

Skills

Microsoft Office

Communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Documentation

Education

High school diploma or equivalent

Tools

ERP/CRM system

Job description

Job Details

Field Service Coordinator, Fountain Valley, CA

Posted: 10/12/2026

Job Description

Job ID#: 86996

Job Category: Administration

Position Type: Direct

Duration: Direct

Shift: 1

This role covers two areas: Service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and Parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).

Job Requirements

Service Coordination

• Coordinate and schedule services, appointments, or dispatch of technicians
• Maintain accurate records of service requests, interactions, and outcomes
• Prepare service documentation and invoicing support
• Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
• Follow up with customers on appointment confirmations, job status, and completion
• Communicate delays, changes, and schedule updates to customers and internal teams
• Prepare and distribute reports on service activities and outcomes to management.
• Gather feedback from clients to identify areas for improvement in the delivery process

Parts Sales Support

• Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records
• Prepare and send parts quotes, and follow up on open quotes
• Enter and track customer parts orders from receipt through shipment
• Coordinate with the warehouse on stock availability, picking, packing, and shipping
• Keep customers informed of order status, tracking, and expected delivery
• Maintain accurate customer, pricing, and part records in the ERP/CRM system

Required Qualifications

• High school diploma or equivalent
• At least five years of experience in service coordination, customer service or a related field
• Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software
• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Organizational and time-management skills
• Ability to maintain detailed records and manage multiple tasks

Preferred Skills

• Experience in an industrial, electrical, or equipment-service environment
• Technical understanding of field operations and related tools
• Familiarity with ERP or service management software
• Knowledge of shipping and receiving processes

Pay: $24-$36/hr #MCTA1

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