EV Field Service Dispatcher & Parts Coordinator

ChargeTronix; Fountain Valley (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

ChargeTronix is seeking a Parts & Service Dispatcher to coordinate field service activities and manage service parts inventory. You will schedule technicians, track progress, and ensure availability of parts for timely service work.

This role collaborates with technicians, warehouse staff, and internal teams to maintain accurate records and support efficient service delivery. The ideal candidate has 2–4 years in dispatching or service coordination, familiarity with CRM/ERP tools, and strong

Qualifications

• Strong coordination, scheduling, and communication skills are required.
• Experience with CRM or ERP systems and data management is preferred.
• Familiarity with inventory, work orders, and parts tracking is beneficial.
• 2–4 years in dispatching, service coordination, or logistics within manufacturing or field service.
• Experience coordinating with technicians, warehouse teams, and customers is essential.

Responsibilities

• Coordinate and schedule field technicians for service calls, installations, and repairs.
• Manage daily/weekly technician schedules for optimal resource use.
• Monitor open service tickets and follow up with technicians for progress and documentation.
• Maintain accurate records of service activities, work orders, and parts inventory.
• Track parts usage and coordinate with warehouse for availability and preparation.
• Prepare service estimates based on labor, parts, and materials.
• Prepare and issue invoices for completed service work.
• Communicate clearly with customers regarding estimates, scheduling, and updates.
• Collaborate with warehouse, engineering, and support teams to resolve issues.
• Maintain documentation of parts used, returned, or damaged and support invoicing accuracy.

Skills

Coordination

Scheduling

Communication

Attention to detail

Customer service mindset

Problem solving

Education

Associate degree or equivalent in business/logistics/ops

Tools

CRM

ERP

Excel

Job description

ChargeTronix is seeking a Parts & Service Dispatcher to coordinate field service activities and manage service parts inventory. You will schedule technicians, track progress, and ensure availability of parts for timely service work.

This role collaborates with technicians, warehouse staff, and internal teams to maintain accurate records and support efficient service delivery. The ideal candidate has 2–4 years in dispatching or service coordination, familiarity with CRM/ERP tools, and strong