EV Field Service Dispatcher & Parts Coordinator

ChargeTronix; Santa Ana (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

ChargeTronix is seeking a Parts & Service Dispatcher to coordinate field service activities and parts inventory. You will schedule technicians, monitor tickets, and ensure accurate records while collaborating with warehouse and engineering teams to resolve issues.

You will also prepare service estimates and invoices, maintain parts data, and support process improvements in dispatching and invoicing. Prior experience in manufacturing or field service is preferred.

Qualifications

• 2–4 years of experience in dispatching, service coordination, warehouse coordination, logistics, or operations support.
• Experience coordinating with field technicians, contractors, warehouse personnel, or service teams.
• Familiarity with CRM, ERP, inventory management, or field service management tools.
• Proficiency in Microsoft Excel and data management/reporting.

Responsibilities

• Coordinate and schedule field technicians for service calls, installations, repairs, and other field service activities.
• Manage daily and weekly technician schedules to ensure efficient use of field resources and timely completion of service work.
• Monitor open service tickets and follow up with field technicians to track progress, completion, and required documentation.
• Maintain accurate records of service activities, technician assignments, work orders, and service updates in CRM or dispatch systems.
• Maintain accurate documentation of parts used, returned, damaged, or otherwise associated with service work.
• Prepare service estimates based on labor, parts, materials, and other applicable service costs.
• Prepare and issue invoices for completed service work, ensuring labor, parts, materials, and other charges are accurate.

Skills

Scheduling

Inventory tracking

CRM usage

Excel

Education

Associate degree in business/related field

Tools

CRM software

ERP systems

Inventory management tools

Job description

ChargeTronix is seeking a Parts & Service Dispatcher to coordinate field service activities and parts inventory. You will schedule technicians, monitor tickets, and ensure accurate records while collaborating with warehouse and engineering teams to resolve issues.

You will also prepare service estimates and invoices, maintain parts data, and support process improvements in dispatching and invoicing. Prior experience in manufacturing or field service is preferred.